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crochur
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Are online chats kept on record?

Hiya, Can someone please tell me if Virgin chat online is stored on record?

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Forum Team
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Re: Are online chats kept on record?

Hi Crochur, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

 

Yes, we do have a system that we use to store Chats with our customers on. For security

 

More often then not, most of our agents will also copy and paste the chat in to your notes however if the chat is really long winded then they'll usually leave a summary. 

 

Is there anything you need from a previous chat? 

 

Come back and let us know. 

 

Thanks,

Kath_F
Forum Team

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