Hi all. I have had the worst experience with my change over to Virgin Media and its still going on...2 days after the botched installation.
Pre sales They were really good and kept me well informed.
Install date 16th July between 10am and 2pm, (it was my fathers 60th so we had a party planned for the evening.
16th July I got the texts as I had been getting letting me know someone will be at my property between the specified time. I waited 2 pancake and went so I called support. They kept reassuring me someone was on the way and would be there in 30 minutes.
I called at least 7 or 8 times, eventually being left hanging the engineer finally came...at 9:30pm. He looked around and then said he can't do the job because it was cancelled on his pda, I was peed off and called support again who spoke with the engineer and informed him they will "hit" the box from their end.
The engineer installed TiVo, phone and the net but with no signal. Both support and TiVo were sitting there blaming each other.
Eventually the engineer went down and I called the number on screen. They explained they had a software issue so we had no signal. The next day we got the signal and TiVo worked. On Monday 18th July (yesterday) the signsl dropped midday with the error M63.
Thank you for your response. I did speak with the area manger and also the tea manager for the installation who came out to my property along with the engineer. He was really helpful and so was the area manager. The team manger helped us to discover the TiVo box was faulty and had that replaced.
The engineer was not happy to be there a second time but then again he should have checked everything worked the first time around.
I've been a customer for just over 5hours and already I've put in a complaint, called 5+ times, learnt their 4 hold songs by heart (and choreographed a dance routine each and still no answer. They say the account is running fine... tell that to my tv