QuickStart, set up and connections
Installing and configuring your kit
3395 PostsActivity in Broadband
Dodgy engineer work
Bodge job by engineer, I have had my Internet less that 12 hours then it went out, followed the steps on the app and check wall connection, the engineer had snapped off one of the clips that hold the fiber optic cable in and just screws a bit of plas...
Broadband Daily Dropout, RCS Partial Service, Loss of Sync
Hello VM,I've been having dropouts on my broadband multiple times per day for the past couple of weeks and my SH logs seem to match a lot of other people's issues with entries such as RCS Partial Service, No Ranging Response Received - T3 time-out an...
LEAVING VIRGIN AFTER 16 YEARS
Sadly I am having to leave Virgin after being a loyal customer of 16 years, I am a low user just emails and facebook, my package included free calls of weekend even though friends always call me it is nice to have the comfort of a landline. as my 13 ...
Wi-Fi booster
Hi how do I go about ordering a WiFi booster for my kitchen. So that we can use the WiFi just outside in the garden.
Connect app not scanning
Not getting wifi in a couple of rooms in house. I have downloaded virgin connect and tried to scan rooms and always get a message to try again and each time it doesn’t scan. I have deleted and re downloaded the app numerous times and reset the hub (h...
cant access virgin.net emails, or reset password as requested
For the last 24 hours I've been unable to access my virgin.net email account on thunderbird, webmail or mobile phone. It seems there was an issue with the password. When logging in via webmail, I was asked to change my email to a non virgin.net email...
Adding a Wireless Access Point to Virgin Media 5
I currently have virgin media in my house with the 3 free boosters and it is working great.We are now having a home office built in the bottom of the garden which will require internet access. Due to its construction the current WiFi wont reach. we a...
Hub 4 - Connect app
I note from a message on the connect app there are current issues with the HUB5 and Connect app, but my Connect app will not connect to my Hub 4 even when sitting at the side of it.Responds with 'Hub not found'.or ‘we can’t find your hub.Also ‘someth...
Hub red light
A week ago I had a problem with Internet and since then my router shows red lights. Internet is fine again though . So I tried the suggestions I found on the Virgin website which explained me that my router is just too hot, but nothing helped. The ro...
How can this be advertised as “gaming broadband”?
after having VM for about 4 months, I can easily say it’s the worst provider for gaming. I’ve repeatedly queried through agents about the multiple issues I’m having but they follow the usual script of “known issues in your area” or “restarting your h...
