QuickStart, set up and connections
Installing and configuring your kit
3597 PostsActivity in Broadband
power levels are not perfect
the technician said my power levels are not perfect but it will do. he put a 3db attentuator on gaming feels sluggish, if i restart the hub it feels more responsive but after 24 hours it feels sluggish again.
Wifi Pod Switching
I have two wifi pods and one hubMy mobile does not easily switch from one to another. If I am in living room connected to Hub 3.0 and then moves to bedroom where I have wifi pod, I expect mobile to connect to wifi pod. But it stays connected with dow...
Resolved! SYNC Timing Synchronization failure - Loss of Sync
Hi All, first post here, and its for syc timing errors. this issues started a few days ago , the internet was cutting out and then coming back. i have rebooted all the kit. switched it off for 10 mins and then turned it back on etc etc. still getting...
Speeds fluctuating between 0.5 and 260?
At a loss here. BQM shows nothing out of the ordinary. Speeds are fine until they suddenly aren't. Can't find any faults in the area/nothing showing up on Google. Every 5-10 minutes the Internet just practically drops. Also massive ping spikes when t...
New connection, can I use my router?
Hi all,My Virgin broadband was installed 2 days ago and I was given a Media Hub 5x. The installing engineer told me I could connect my existing Asus RT-AX86U router into the hub 5x.So 1st thing I did was scan the web for info about setting up the Hub...
Using IP and port filtering at the router to block a domain?
I want to block a domain (YouTube.com) on the network at specific times.In this post, some said it might be possible using IP and port filtering:https://community.virginmedia.com/t5/Forum-Archive/How-do-I-block-websites/m-p/5163627/highlight/true#M31...
On-going Complaint - IP different location
Early February, I noticed after trying to log into a few online accounts and TV services was showing an incorrect location. After wasting my time, spending all day, speaking to Virgin Media customer services & technical support I was unable to get t...
Xbox and firestick no ip on hub 5
Received my new hub 5 yesterday and setup was fine and all devices connected no problem at all. After less than 24hrs every other device in the house is connected apart from the Xbox series x and the firesticks.Xbox connects but with no IP or NAT the...
Email not working since 15/04/24
Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...
Horrible latency spikes unusable internet - I'm at my wits end with this company
Days and days of constant spikes - paying £67 for a non-fibre connection and Customer services is so frustrating to talk to I gave up. How hard is it to get an engineer booked. Any mods that can DM me to book an engineer visit?
