Broadband

BQM

Had a new hub 5 installed last week to replace a faulty hub 4,could forum staff take a look at the BQM and check. I assume this is done via a PM so I can post a live link to the monitor.3 pods connected.Thanks

Not Spam option not working

I found an email (eg one from my travel agent) had been diverted to my Spam folder.So I right clicked and selected Not Spam.It disappeared from the Spam list ... but only for a moment! It then reappeared in the Spam folder.How do I stop this happenin...

password

why is it your system keep changing my password every 3 days this is been going on since when there start using none virgin email to log ini been customer over 23 year i think i am going to leave because rubbish look lawyer customer and dont have a 2...

Free upgrade from H3 to H4. H4 didn't turn up as promised

I received an email from VM offering me a free upgrade of my H3 hub to H4.I duly applied and picked a delivery date of the 13th of May.My confirmation email said it would be delivered between 07:00 and 21:00 on the 13th.After staying in all day, noth...

VM full fibre has 200+ ms latency on download stream

I got this new connection set up by VM and ever since I have a 200-400ms latency on download.I had my hup replaced from Hub 5 to 4 and strangley enough the lateny reduced to 100-200ms.Still not ok for me as it makes gaming impossible and even video c...

Leaving Broadband & TV Wants To Connect To VM WiFi Network

I'd told a VM rep that as out of broadband contract I wanted to leave VM broadband after 25 years with them. This was around a week ago. Nobody has acted on my request and next bill does not reflect my request to leave.Today engineer came and install...

1Gig Upgrade - received Contract Information Sheet over 2 Weeks ago but no Action since

I went ahead with the online (in my account) offered upgrade to 1Gig and received the contract information sheet by email soon afterwards on 30th April 2024. However, nothing has happened since, not even "the works order" has been placed according to...

Speed upgrade

I too seem to be losing out on speed, I was called by Virgin Media to see if wanted to upgrade from M125 package to M500 with the deal offered, so agreed to the change. i thought more speed great, so I did a few test speeds and only getting about hal...

Broadband Daily Dropout, RCS Partial Service, Loss of Sync

Hello VM,I've been having dropouts on my broadband multiple times per day for the past couple of weeks and my SH logs seem to match a lot of other people's issues with entries such as RCS Partial Service, No Ranging Response Received - T3 time-out an...

Email Problems Persisting.

Morning, I saw yesterday that there were a lot of people having issues with VM's mail servers.That issue seems to be carrying on this morning.I tried sending myself an email from another account,but it was VERY slow to arrive.I'm missing emails from ...

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