QuickStart, set up and connections
Installing and configuring your kit
3376 PostsActivity in Broadband
Resolved! Connections - Move TV box
Elderly vulnerable - Front dining room becoming new downstairs bedroom in a few days. VM equipment enters directly there from outside - for broadband, VOIP landline phone, Emergency phone, TV (not internet TV). They use WiFi for laptop. The new livi...
Noisy rocking Manhole cover
I need help with a noisy manhole cover located just outside our property on Whightman Road (n8 0hh). The manhole cover makes a loud metal clanking noise every time a vehicle drives over it, which happens frequently due to the road's busy nature. It's...
Incoming emails not arriving since this morning.
Since sometime earlier today a couple of us have not been receiving email on out Virgin accounts. We use IMAP and are not receiving any errors, just no emails.Is there something wrong with Virgin's email delivery today?
Hub 4 not appearing in app or wifi pod
I replaced my hub 3 with a hub 4 a few days ago. Since doing this the hub cannot be found in the VM Connect app. My devices are connected to the hub but it is a no show on the app. Also, my wifi pod will not connect with the new hub.
Intermittent internet connection
Since February the signal to my TV box is constantly dropping and disconnecting requiring me to reboot my set box and the router nearly every other day. I have another TV box in another room which my son uses and when this happens to my TV box he has...
Data center change
This might not be the right place, but I am a Customer in Ireland, and have started a work-from-home job, but they require a certain latency below 30 ms. They require speed checks with the following web site https://speed.cloudflare.com/The data cen...
Resolved! New hub 3 stuck in ‘Update in Progress’
Hi,I received a new hub replacement a little while ago, and finally got to setting it up today. I followed the steps on the virgin media website to replace the hub and found no issue there.For some reason, my hub 3 has no internet. Whenever I connect...
Resolved! Hub5 Password Incorrect 192.168.0.1
I am having trouble logging into the admin panel on my new hub 5, i keep getting told that my password is incorrect.The password on the bottom is this below. i am reading it as "fuo/7iePFnzg", but the slash looks wrong, and not like the other slashes...
Resolved! New broadband setup package not recieved
Hi, I signed up for a broadband package on the 3rd of May and received an email with contract attachments. The email shows chosen delivery date 07.05.2024. Apart from this, I have not received any other email. I am still to receive the package, and a...
Regular discconnects and slow speeds on wifi and ethernet after upgrading to 1Gp. Any help apreciated
3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1331000000-538QAM 2562521390000000.537QAM 256131470000000.238QAM 256241550000000.138QAM 256351630000000.537QAM 256461710000000.938QAM 25657179000000-1.438QAM 25...
