QuickStart, set up and connections
Installing and configuring your kit
3381 PostsActivity in Broadband
1gig, hub 5, unusable for online gaming, packet loss and latency issues
Hello,I've been with Virgin for almost 4 years now, as they are unfortunately the only provider nearby that does high speed broadband.I say unfortunately, because I have nothing but issues both with dropouts and online gameplay since joining Virgin. ...
Broadband Installation
AVOnline networks have signs up in streets in Newton Aycliffe about installing virgin media fibre is my street getting cabled aswell or just that one I also live in Aycliffe just in a separate street
New order not showing
I already have M500 broadband and decided to upgrade my package to the gig1 as my contract was ending. I went through the process on my account, selected all my options and completed the order. I received 2 emails - one confirming the order number ...
How to delete a primary email address?
HelloMy mother passed away last year. Her virgin media account has been closed & finalised. 90 days has elapsed since all this was done. However, her e-mail address (an ntlworld account) is still showing as active. How do I get it deleted for good?Th...
Emails not being received
Is there a known issue that is preventing me receiving emails for parts of the day? For example, I sell on eBay and Amazon and receive dozens of emails a day. I am only received a few emails with these notifications a day, normally one email for each...
Dropped kerb move catv cable pit
Hi - I am also trying to contact someone regarding this? Could someone contact me please??
Ethernet sockets keep failing from router
Ethernet sockets keep failing from router requiring me to factory reset, which is very inconvenient. I discover too late that my CCTV hasn't recorded anything and I lose rules on the router that I've created. Do I need a new router?
Wifi Pods
Hi.Just had virgin installed and so far not a great experience.Engineer installed in a far side of my house and now no signal past the centre or upstairs.I can not seem to order via the VM Connect app as I've run signal tests.Any help or virgin repre...
Stevenage SG1 poor pings
Need inputs as suffering poor latency in Stevenage in the SG1 areaSupper Hub 3 in modem mode and use Think broadband monitor:-
I want to join virgin please help
Can anyone help! We moved onto a fairly new build last year. Our contract with sky is due for renewal. We want to join virgin for internet and tv. Problem is, our house number doesn’t show. Our neighbours either side do. An engineer was working on th...
