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Settled in nicely I
FryerM
Posts: 14
Registered: ‎16-11-2010

WV11 area - F001518065 update.

Just been told this may be resolved around JUNE.

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Settled in nicely II
Lego
Posts: 30
Registered: ‎28-12-2010

Re: WV11 area - F001518065 update.

I have been given the same ref number as you mate. ( http://community.virginmedia.com/t5/Up-to-50Mb-broadband/WV10-Slow-Internet-during-evenings/td-p/322... ) Was just about to check out if there was an update for the problem when I saw this thread.

 

I still can't get over the fact I will have terrible Internet speeds until June!..What a complete and utter joke this ISP is...

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Settling in
Doc33
Posts: 6
Registered: ‎23-02-2011

Re: WV11 area - F001518065 update.

Hi

I live in Wolvo WV8 connected to  uBR: wolv15-2-0, I have read your posts:
Tuesday 22nd February

 WOW Latency

F001518065 update

 

 

I think I’m another one of probably many people with in Wolverhampton area suffering the same problems as yourself, with unacceptably poor internet service at peak times.  I can't believe Virgin Media are planning on faster speeds 100mb on there so called fiber optic network, which is actually a HFC Hybrid fiber coax network, with more of its network being coax cable then fiber optic.

 

My internet suffers with between 10-30% packet loss and pings between  100-400ms at peak times making gaming and voip Skype telephone calls impossible.  Are you connected to the same Ubr as myself? I think if Virgin can only provide a usabe service 70% of the time I should only be paying 70% of the bill.

 

How did you hear about a possible fix date being aprox June?

 

Thanks Doc

 

 

 

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Settling in
Doc33
Posts: 6
Registered: ‎23-02-2011

Re: WV11 area - F001518065 update.

Hi FryerM & Lego,

 

 F001518065

 

Seems this high upstream utilisation is affecting WV11 WV10 and WV8 areas of Wolverhampton.  Maybe Virgin will do something about it sooner if enough costumers complain.

 

Doc

 

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Settling in
Doc33
Posts: 6
Registered: ‎23-02-2011

Re: WV11 area - F001518065 update.

[ Edited ]

Downstream Status

 Operational

Channel ID

 80

Downstream Frequency

 299000000 Hz

Modulation

 256QAM

Bit Rate

 10240000 bits/sec

Power Level

 4.6 dBmV

Signal to Noise Ratio

 41.5 dB

 

 

 

Upstream Status

 Operational

Channel ID

 4

Upstream Frequency

 45800000 Hz

Modulation

 QPSK

Symbol Rate

 1072000 bits/sec

Power Level

 39.2 dBmV

 

 

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Whiz Kid III
Paul_M
Posts: 2,218
Registered: ‎18-03-2010

Re: WV11 area - F001518065 update.

Hi Doc33,


I have been advised that the estimated fix time for this is 27/05/2011.

Thanks

Paul
Help & Support Forum Team


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Settled in nicely I
FryerM
Posts: 14
Registered: ‎16-11-2010

Re: WV11 area - F001518065 update.

Tuesday 01st March 2011 -

 

 

Just want this recording, because when I try and claim my money back for loss of service I know its gonna be grief.

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Settled in nicely II
sclarke
Posts: 37
Registered: ‎22-03-2010

Re: WV11 area - F001518065 update.

Just quote the ref# above when you try to claim back.

 

That should be enough for them.

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