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Emerging Talent
mikkyx
Posts: 18
Registered: ‎23-02-2011

Full reset required roughly every 90 minutes

Superhub, 50mb broadband, and at some point it looks like we got the R26 firmware.

 

We've got an engineer coming out on Monday but in the meantime I thought I'd share to see if anyone else had a similar problem - we've been keeping a log of when the Superhub needs a reset and have noticed that it seems to be more less every hour and a half. I woke up to find it was down this morning so I'm expecting to lose it again around midday....

 

Sometimes I wake up to find top light flashing, bottom light on. Sometimes I just lose my DHCP lease, all the lights are green, but I've got nothing - maybe I catch it BEFORE it resets but either way pulling the plug "solves" the problem, at least for an hour and a bit.

 

Rang VM "support" who first advised me to untick the Firewall and IP Flood boxes (which I'd already done WEEKS ago trying to make 50mb go at 50mb) and then tweak a load of WIRELESS settings. Our devices are WIRED. It doesn't matter how they're connected when the so-called "Super"hub falls over with such regularity, does it?!

 

Anyway, anyone ever have such regularly timed problems? How did you fix them - if it didn't require an engineer visit?

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The Sorcerer’s Apprentice
shakey82
Posts: 16
Registered: ‎02-04-2011

Re: Full reset required roughly every 90 minutes

I am having to attempt to repair my connection every 2 hours and it's really fustrating. The new router is terrible the worst ever router I have ever used.

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Emerging Talent
mikkyx
Posts: 18
Registered: ‎23-02-2011

Re: Full reset required roughly every 90 minutes

It's similar to problems we had when 50mb first launched in Darlington and we were on the VMNG300 - it would drop out once or twice a day, daily. Two engineer visits and them suggesting there was a problem at the "head end" (the what?) never fixed it. Ended up going back to 20mb.

 

It was alright for a couple of weeks until recently - then this firmware update came out and now it's useless. Could be coincidence, could be a problem. Can't tell. I even found another forum thread on here suggesting his connection had been knocked off because he'd ordered TiVO and it had put his bill over the credit limit and THAT'S why he couldn't connect! Well guess what I finalised an install date for earlier in the week..... VM "support" tell me my account is fine though.

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Emerging Talent
mikkyx
Posts: 18
Registered: ‎23-02-2011

Re: Full reset required roughly every 90 minutes

Well I said I expected to lose it again at around midday and whaddya know, just had to reset it again.

 

Clockwork.

 

See you all at about half past one!

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Emerging Talent
mikkyx
Posts: 18
Registered: ‎23-02-2011

Re: Full reset required roughly every 90 minutes

Lost it again five minutes ago. Posting the stuff off the Connection page in the hope it makes sense to someone:

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel315000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+

Downstream Channels
Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPowerSNRDocsis/EuroDocsis locked
LockedQAM2562355616000 Kbits/sec315000000 Hz-1.4 dBmV39.1 dBHybrid
LockedQAM2562155616000 Kbits/sec299000000 Hz-0.6 dBmV39.0 dBHybrid
LockedQAM2562255616000 Kbits/sec307000000 Hz-1.2 dBmV39.4 dBHybrid
LockedQAM2562455616000 Kbits/sec323000000 Hz-2.2 dBmV38.2 dBHybrid
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown

Upstream Channels
Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPower
LockedATDMA820480 Kbits/sec45800000 Hz54.2 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV


Primary Downstream Service Flow
Downstream(0)
SFID7306
Max Traffic Rate53000000 bps
Max Traffic Burst10000 bytes
Mix Traffic Rate0 bps

Primary Upstream Service Flow
Upstream(0)
SFID30788
Max Traffic Rate5140000 bps
Max Traffic Burst8160 bytes
Mix Traffic Rate0 bps
Max Concatenated Burst8160 bytes
Scheduling TypeBest Effort
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Emerging Talent
mikkyx
Posts: 18
Registered: ‎23-02-2011

Re: Full reset required roughly every 90 minutes

Just wanted to pop in and express my delight that my connection has been stable for over a day now! Still going to have the engineer out to see if he can check everything over and check our downtimes against any other known problems.

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Dr. Yes
John_O
Posts: 5,728
Registered: ‎16-06-2010

Re: Full reset required roughly every 90 minutes

Hi mikkyx,

 

Can you advise how your connection has been since the engineer came out?

Regards,

John O

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