QuickStart, set up and connections
Installing and configuring your kit
3366 PostsActivity in Broadband
Really bad lag past 2 weeks
Hi all.past few weeks I’ve had a really bad connection…to the point it is unplayable. I’ve had issues before with power levels and this feels similar if not worse. I’ll post my router network stats below.
Hub4 problems
My Hub4 is giving many problems since a power cut on Friday 1. Will not connect to WiFi Pods.2. Unable to connect to the settings menus in the Hub4.3. Once I change the WiFi name from default VMxxxx I can no longer find it using the VM Connect App.I ...
Damaged cable
I’ve damaged the virgin media wire in the garden. Internet still working but can see the inner part of the wire and suspect it will need replacing. Please can someone from virgin get back to me about this. Thank you.
No signal in bedroom
Just moved our router into another room downstairs but now my son has no signal at all in his bedroom upstairs (cannot even perform an Ookla speed test). I have been informed by a virgin technician that if speed is below 10mb then that means the hub ...
Not sure how much it charge if I need an engineer visit to check the line
Hello. I am thinking of getting virgin media broadband. I can see virgin phone wall socket and some kind of other socket. But not sure it is still working, because I found some of the cable had been cut off before we moved in (which make me very conf...
Don't get in Maidenhead
Consistent issues, can't even browse the internet. Don't join virgin and we'll be lookign to cancel and for Virgin to keep their word about providing a service and let us disconnect early for free. Absolutely shocking, constant latency issues, ping, ...
Resolved! Wired connection slower than Wi-Fi
I have hooked my new Fire TV Stick 4K Max via an OTG cable with a Uni USB 3.0 Hub.I have Virgin 1 Gig broadband with a Hub 4 acting as a modem which is connected to my Orbi router.When I checked the Wi-Fi speed I was getting around 430mbps. When I h...
Emails bouncing from IO groups
Geting a lot of bounce warnings froM IO groups , says Hourly rate limit for IP exceeded.I have to click link to unbounce, anyone any ideasMy hourly rate of emails is only small This has happened previously and is very annoying Regards Ian mxin5.v...
Internet failing on work video calls, but fine for TV...
Hi my internet is failing and dropping out on video calls for work, but using TV(netflix etc) is all fine. Can't understand it. Signal good and the app says fine. Have run various reset etc still same. Any ideas.
Resolved! Need Blueyonder email account deleted
Hi Can someone help by deleting a blueyonder email account as I have not been a Virgin Media customer for nearly 10 years, I still have access but no longer use it and looks like it has been hacked. - thanks
