QuickStart, set up and connections
Installing and configuring your kit
3352 PostsActivity in Broadband
Important Emails Going To An Old Yahoo Email Address
20 years ago I signed up with NTL using a Yahoo email address. Several years later, Virgin took over the brand. I had then ditched Yahoo and moved to Google Mail. For my Virgin Media account, my contact email address has for years now been a Virgin M...
ntlworld.com email account deleted by VM without notice
I have been locked out of my NTL emails since 1 May 2024. I had no notice from VM they would do this and therefore no time to move all the important emails to another email address. I have since read that if you leave VM then you lose access to the e...
Stevenage SG1 poor pings
Need inputs as suffering poor latency in Stevenage in the SG1 areaSupper Hub 3 in modem mode and use Think broadband monitor:-
Router returned
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Not sure how much it charge if I need an engineer visit to check the line
Hello. I am thinking of getting virgin media broadband. I can see virgin phone wall socket and some kind of other socket. But not sure it is still working, because I found some of the cable had been cut off before we moved in (which make me very conf...
Hub 5 Power Lead Length.
Hi, How long is the Hub 5 power lead, please? I currently have a Hub 3 (M250) and am looking upgrading to 1Gb speed. Apparently, I will receive a Hub 5 for this. However, I currently use a 3rd party power lead for my Hub 3 as the original was too sho...
Intermittent internet connection
Hi, I got 2 weeks ago a replacement hub from hub 2 to hub 3. The internet was intermittent on hub 2 and that is why I got hub 3. The problem is still occuring. It is not WiFi issue, even on Ethernet the connection goes down. Network Status shows issu...
ntlworld account hacked
Hi, just like many others on this forum my old ntl email has been hacked and I'm receiving the usual threats and demands for money. It appears they have somehow used my email address to carry out their threats. Please can anyone help and advise with ...
Returning old equipment
I upgraded my Virgin Media broadband from home broadband to business. The Virgin engineer who installed the new package took my old hub with him to return to Virgin.Now, I keep getting emails (and a letter) saying I will be charged £40 if I don't ret...
NTLworld account
Hi, I have had an NTLworld email address now for about 15 years, but my partner was the main account holder, unfortunately she is no longer with us. I have switched the account to my name (same address) however I have a new account number and equipme...
