Broadband

Emails from groups.io bouncing

For the last couple of weeks I've been experiencing intermittent bounces from 2 groups.io forums I'm on.The messages all start "mxin5.virginmedia.com: 421 4.1.1 MXIN503 Hourly ratelimit for your IP exceeded"This is particularly strange as the volume ...

Hub 5 so slow, please help.

Hi all, hope you are doing well.I just got a new contract with Virgin and a new Hub 5. I hope I could use the old one but due to my new and apparently improved speed I need Hub 5.Anyway I wish someone could help me as when I test the speed the downlo...

Constant disconnects, resets required

For the last few weeks I have had constant issues requiring me to reset my router 3-4 times a day. I have the max virgin package and broad speed check show I only getting just over 100mb and often the upload speed is higher than the download.error lo...

Resolved! Replacement Hub 3 not connecting to Blink camera

Hi, I have everything working except for Blink camera. The issue seems to be that the new hub is 5GHz but Blink only works on 2.4GHz. I have tried setting up guest network but cannot see how to change the GHz. Can anyone please advise?Thank you

Engineer coming today but confused about Pre-installation.

So I’ve been with Virgin for Broadband, only, for a couple years. However this was in my ex partners name and we split up recently but my wi-fi is currently still connected as it runs out at the end of this month. So I have now set it up again as a n...

Help please

Hello everyoneI have the red button on my hubTried all the fixes but it remains the sameCould a admin get me a replacement pls Thank you

Email account locked

Hi My wife's sub account email is locked and has received message stating how to reset it, etc. Have followed steps advised but remain stuck trying to get new password as system does not recognise security answers and says call help desk. Spoke with ...

Broadband Daily Dropout, RCS Partial Service, Loss of Sync

Hello VM,I've been having dropouts on my broadband multiple times per day for the past couple of weeks and my SH logs seem to match a lot of other people's issues with entries such as RCS Partial Service, No Ranging Response Received - T3 time-out an...

Been Promised a Superhub5 twice now...still hasnt arrived

Hi All,Is there anyway I can get someone who doesnt fib to me please.I have a superhub 4 and a Gig line, I have requested a Superhub 5 multiple times now over the course of more than a year, and twice been told I would get one, the last time i stipul...

What is happening in south bristol? Can we get some help?

Just a brief message to ask what's happening in South bristol, I been trying to get my parents connection fixed for a long time there tv and streaming services are really effected. Mine up until recently was in a reasonable state. So I've been gettin...