on 12-05-2012 13:38
on 12-05-2012 13:47
If you have been with them 6 years you shouldnt be in contract with them unless you upgraded a package that is another 1 year contract or whatsoever. Which only makes that package into a contract not the others i would fight it or go to citizens advice bureau and get advice...My personal opinion is there taking the p*** and would tell them to get stuffed.
on 12-05-2012 13:56
on 12-05-2012 21:29
on 16-05-2012 18:19
I simply cannot afford to pay this fee yet Virgin are adamant the full charges stand. There must be a way to get out of this as I will be returning at the end of my house lease.
on 16-05-2012 22:21
on 17-05-2012 01:47
i would do what the others have sugested, and ring retentions, as far as i am aware if only part of the original package, bundle, contract has been changed, then only that part that has changed is tied to a new contract, i remember seing it in a statement on vm website but that was i while ago.
the trouble with virgin media is they make the rules up as t hey go,
you would be amazed how many people with virgin are on the same package yet get charged different prices
have a good talk to retentions they are usualy very good, and try to find out why they are charging you for comming out of contract on all your packages when you are not in contract on the tv and phone side of things
tell them you are going to seek legal advice from the citizens advice or a solicitors, and also send a formal complaint to the compliants dept at matrix park, the address should be on the contact us page, send the letter recorded deliver then they cant say they havent recieved it.
also have a good read through vm's terms & conditions, if they are anything like their adverts you will need a magnifying glass to read them.
good luck with sorting it out