on 02-03-2012 09:41
Why can't you downgrade your package online?
You can upgrade OK so why cant you go down, it would make thinks much simpler as if things don't improve I will be downgrading my broadband to the 10MB as the 30MB is a disgrace.
on 02-03-2012 10:37
on 02-03-2012 12:35
it is possible to downgrade but only though the phone and not online
so you would need to call 150 (free from a vm landline) option 5,2 and enquire with them what your options are
on 02-03-2012 13:59
on 02-03-2012 19:39
on 02-03-2012 20:32
on 02-03-2012 20:37
03-03-2012 00:44 - edited 03-03-2012 00:50
why would vm want you to downgrade. you have agreed to a package at that cost for a contract term.
Thats like me saying why upgrade when their is no point at the time but VM still give the option to upgrade but not for downgrade. I'm not saying VM wants anyone to downgrade just that their isn’t a option and shouldn’t be a option if your contract is not up but then if your contract is up you can cancel your service and sign up again on a new package anyway but why do all that?
People on 50Mb who are being upgrade to 100Mb might never at the time want that much so 30Mb being upgraded to 60Mb is more then enough. In fact if some people think like that then they might not be happen about this speed doubling because they don't need that much bandwidth and could of gone on a lower package and got their speed doubled for less then what there paying now.
This is why I posted about removing the traffic management might have been a better idea then Speed Doubling in the “Speed Doubling discussion and feedback thread”.
on 03-03-2012 09:37
becuase downgrading would be against the contract.
You ave a contract for the services you signed up for. in that contract it says you maybe upgrade at any time in the contract but downgrading would be breaking out of your agreement
Thats rubbish. People including myself who are not in a 12 month contract are unable to downgrade online. Virgin have done this just to be difficult and deter people from downgrading.