Broadband

Incoming emails not arriving since this morning.

Since sometime earlier today a couple of us have not been receiving email on out Virgin accounts. We use IMAP and are not receiving any errors, just no emails.Is there something wrong with Virgin's email delivery today?

Emails not being received

Is there a known issue that is preventing me receiving emails for parts of the day? For example, I sell on eBay and Amazon and receive dozens of emails a day. I am only received a few emails with these notifications a day, normally one email for each...

Resolved! VM connect not connecting hub 4

I am a Volt customer and saw I can get some free Wifi pods as a benefit but am required to run a test on my hub 4 via the VM Connect app. Unfortunately despite being connected to my wifi and it working on my device the app wont find the Hub, I've tri...

Intermittent internet connection

Since February the signal to my TV box is constantly dropping and disconnecting requiring me to reboot my set box and the router nearly every other day. I have another TV box in another room which my son uses and when this happens to my TV box he has...

Frequent daily dropouts and packet loss

Hi, Was wonderinfg if someone on the forum mods team could help?I'm experiencing frequent packet loss and drop outs on a daily basis. Note, my router is sat in modem mode and i'm monitoring both the gateway and an external service. Upon looking at th...

Issues signing in to NTLWORLD email

I am going round in circles trying to sign in to my ntlworld email This is my main email account and is in constant use to need to be able to access stored emails - I have re-set my password and cleared cache but no luck and am beyond frustrated What...

Constant dropout in my connection

I am having constant drops in my internet connection (multiple times on a daily basis - generally in the evenings) and have set up a broadband quality monitoring which shows regular spikes in packet loss and high frequency of latency above 60ms. Look...

Compatibility

I’ve just bought a ZyXEL WX3401 access point and wondering if it’s compatible with the Virgin Media Hub5 wirelessly

Resolved! Connect app can't find Hub 4

The Connect app is basically useless. It can never find the Hub 4, no matter what I do.I've tried factory resetting the Hub 4 (multiple times), re-installing the app, clearing the app cache, signing out/in.Need a resolution to this, as its the only w...

No email getting through since yesterday

As a few others have been starting to find out, there seems to be a problem with virgin allowing email through their stringent security measures causing a great amout of inconvenience to users.Who do we need to speak to to get someone to sort it out?...

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