Broadband

Old NTL/Chorus cables

HelloAre the old NTL/Chorus cables that run along houses still active?There is one on my mother-in-law's house and it is falling down between the houses. I'm wondering if I can just disconnect it and get rid of it. I've tried calling Virgin but I get...

Re: Red light on Virgin Media Hub

Hello I am facing the exact same issue. A solid red line on the hub despite resetting. Please can you help.

Where the hell is Virgin Media Extra 1?

I'm getting absolutely ripped off my money for too long by VM (ROI customer.Tonight is the last straw, I want to watch Europa League, Marseille Atalanta and I see VM advertising on their twitter accounts, except... The channel does not exist?Cannot t...

Continued Email Difficulties - receiving emails

Morning, So I'd just like to post the following update,wherby my emails are STILL not arriving correctly.This is the fourth day now of at best,a VERY intermittent service. Am still witing for several important emails to arrive,which haven't turned up...

Emails not being received

Is there a known issue that is preventing me receiving emails for parts of the day? For example, I sell on eBay and Amazon and receive dozens of emails a day. I am only received a few emails with these notifications a day, normally one email for each...

Lag and poor connection for past few weeks

After a whole load of problems last summer that took months to sort, problems are now back.1Gig Superhub 5Packet loss, lag, disconnetionsDL power seems way out, the engineer configured it so it would normally stay around 0-4 on all channels until the...

Getting bills after cancelling

I cancelled our VM services back in Feb 2024. VM sent me a letter confirming cancellation and a package to send the router back which I did and VM confirmed they received it. I then received a bill labelled final bill sometime in March which was duly...

Resolved! Blueyonder email domain - proplems receiving email to this domain from certain senders

Hi,I have a couple of problems receiving emil to my .blueyonder account. The account is over 20 years old , is set up properly and has worked pretty much on the ball up to a year, maybe 1.5 years ago.The fist thing I noticed was emails arriving late...

T3 timeouts and other fun

Hi there,noticed over the past few weeks that i'm getting random bursts of T3 timeouts,also yesterday in the morning, I lost a whole upstream channel - rebooting restored this, however it still isn't a good sign.I've checked both the online fault che...

Crazy support system

The automated support system is ridiculously stupid.I call up and it does some tests and tells me my hub is faulty without asking me anything, then arranges and engineer to come and take a look at my hub.But my hub is not faulty. The TV service is a...

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