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adrianob
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i have a huawei mobile phone but cannot stream tv using tv anywhere

I am able to use the remote control and access the channels and set recordings but i cannot stream a channel to my phone. the only option is to "watch on tv"

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Superuser
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Re: i have a huawei mobile phone but cannot stream tv using tv anywhere

Two potential reasons:

 

1. You are trying to watch a channel which cannot be streamed. Only those channels with the wifi symbol can be streamed. Which channel were you trying to watch? Try channel 104.

 

2. You are trying to watch via a mobile data connection which is not enabled. Wifi only.

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Forum Team
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Re: i have a huawei mobile phone but cannot stream tv using tv anywhere

Hi adrianob

 

Welcome to the community

 

Sorry to hear that your unable to stream channels through TV Anywhere.

 

I can see that you've had advise from Ernie_C which is great. The channels that are available through TV Anywhere are the ones that have the wireless symbol at the side of the channel as Ernie_C mentioned. Are these channels working for you? 

 

Let us know how you get on

Sam


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Superuser
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Re: i have a huawei mobile phone but cannot stream tv using tv anywhere

Two potential reasons:

 

1. You are trying to watch a channel which cannot be streamed. Only those channels with the wifi symbol can be streamed. Which channel were you trying to watch? Try channel 104.

 

2. You are trying to watch via a mobile data connection which is not enabled. Wifi only.

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Re: i have a huawei mobile phone but cannot stream tv using tv anywhere

Hi adrianob

 

Welcome to the community

 

Sorry to hear that your unable to stream channels through TV Anywhere.

 

I can see that you've had advise from Ernie_C which is great. The channels that are available through TV Anywhere are the ones that have the wireless symbol at the side of the channel as Ernie_C mentioned. Are these channels working for you? 

 

Let us know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


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adrianob
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Re: i have a huawei mobile phone but cannot stream tv using tv anywhere

thanks Ernie.

 

why doesnt Virgin include this on the instructions on the app instead of leaving it to the users on the forum to answer questions for them?

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Re: i have a huawei mobile phone but cannot stream tv using tv anywhere

Hi adrianob,

 

Thank you for getting back to us about the issue with TV Anywhere and being unable to stream certain channels. Apologies for any confusion this may have caused you. I'm glad to see that our Forum, specifically Ernie_C, has been able to answer your query.

 

Any time you would like more information about your Virgin Media services, please feel free to have a look at the Virgin Media Help pages.

 

Just go to www.virginmedia.com > click on Help. From here you will see different options, depending on your query. Here you should see TV On The Go, which will open up different troubleshooting help articles.

 

Kind regards.

 

 

 


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