Firstly welcome to the forum. I'm sorry to hear your having issues when connecting your phone to your TiVo®.
Have you downloaded the Virgin Media TV Anywhere application for your device? What mobile device are you currently using when using the application?
Look forward to hearing from you
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As we've not heard anything back from you I'm hoping this means you have managed to resolve things now.
If you are still having an issue please just let us know and we'll happily help and look into things
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