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jkf1959
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can't use tv anywhere on kindle HDX

When trying to register my device I'm met with a message which says "browser not supported". Really getting frustrated with this app!!! Why is this happening??? 

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Superuser
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Re: can't use tv anywhere on kindle HDX

Can you confirm this is when you choose the option via the TV Anywhere app downloaded from the Amazon App Store? If you go directly to the website it won't work.
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I work for Virgin Media - but all opinions posted here are my own

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Superuser
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Re: can't use tv anywhere on kindle HDX

Can you confirm this is when you choose the option via the TV Anywhere app downloaded from the Amazon App Store? If you go directly to the website it won't work.
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I work for Virgin Media - but all opinions posted here are my own
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jkf1959
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Re: can't use tv anywhere on kindle HDX

It happens when I try to register the device on the website. I only get the choice to log in with the app and it doesn't recognize my username/password.

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Superuser
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Re: can't use tv anywhere on kindle HDX

Ok, so a second thing I should have asked before. You do have a TiVo box?

You can only use TV Anywhere on a mobile device when you have TiVo. If you only have a V boxes then TV Anywhere can be used on a computer with a web browser.

If you do have TiVo then you also need to use the primary My Virgin Media username and password to log in to the app.

If you have both TiVo and you are trying to use your primary username, the first thing I would suggest trying is to change your password for your username in My Virgin Media. This can help 're-sync' the password across Virgin Media's customer systems.
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jkf1959
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Re: can't use tv anywhere on kindle HDX

Hey BenMcr

Thanks for the assistance.  It just wasn't clear on the website.  Problem solved. 

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