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Worlie
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Virgin Tv Anywhere saying not registered when it is...

Hi I'm was trying to stream via my PC which has always been on of my registered devices.

All of a sudden i am getting the message saying it isn't a registered device?? please could someone look into this asap.

 

regards

Jack 

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Worlie
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Re: Virgin Tv Anywhere saying not registered when it is...

Anyone have any ideas?
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Re: Virgin Tv Anywhere saying not registered when it is...

Hi Jack, 

 

Thanks for your post and welcome to the Community Smiley Happy 

 

I'm sorry to hear that you are having an issue with your device being registered for use with TV Anywhere. 

 

I have gone in to the account today and added a device change. You will need to re-register your device now. It's easy to do though so don't worry. 

 

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the previous registration by clicking on the Delete button. 

 

Once you've done this, using the device you are trying to re-register, open up the TV Anywhere site and log in. Try to stream Channel 4 and this should then prompt you to register the device. Follow the prompts on the screen and this will register the device for you and streaming will then commence Smiley Happy

 

Let me know how things go.

Kath_F
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Tech fan? Have you read our Digital life blog yet? Check it out



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Worlie
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Re: Virgin Tv Anywhere saying not registered when it is...

Hi Kath,

 

I'll give that a try and hopefully it fixes it. My main concern is what if this happens again before something I really want to watch that is a one of like UFC 202 :-(?

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Re: Virgin Tv Anywhere saying not registered when it is...

Hi Worlie, 

 

Thanks for coming back to me on this. Did this work for you?

 

We don't really know when it will happen again, if indeed it does happen again. 

 

The good thing is, if it does, just give the team a call on 150 / 0345 454 1111. The Broadband faults team is open 24 / 7 and they can add a device change for you too. 

 

Let us know how you get on. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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