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KevLusted
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Unable to log into Sky Movies or Sky Sports on Android

Along with many others, I can't log in to Sky Movies! I get to the log in via Virgin, email address in, followed by password, hit sign in, the button changes colour slightly, then it does nothing. I'm using Galaxy Note 4, running Android 5.1.1 , no problems with wifi.

 

Please help

Kev Lusted

 

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Crockret
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Re: Unable to log into Sky Movies or Sky Sports on Android

If the password field is being auto-filled, try clearing & re-typing your password.
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KevLusted
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Re: Unable to log into Sky Movies or Sky Sports on Android

Thank you Crockret, but the password is correct, after I put in email and password, hit sign in, then it hangs, forever!!

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Forum Team
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Re: Unable to log into Sky Movies or Sky Sports on Android

Hi KevLusted, 

 

Thanks for your post and apologies for the issues you are having trying to sign in to the Sky Movies and Sky Sports sites. 

 

Using a PC / Laptop, are you able to sign in via either of these two sites:

 

http://www.skysports.com/

http://www.sky.com/tv/channel/skymovies#?genre=all&window=skyMovies&certificate=all

 

If so then the issue will be with the app so try deleting and then reinstalling it. 

 

If it doesn't work, go to My VM here: http://virg.co/myVM and try changing the password and trying again for me. 

 

Also it's worth checking you are using your Primary My VM account as secondary accounts won't work with Sky. 

 

Keep me posted on how things go. 

 

Merry Christmas and have a Happy New Year too Smiley Happy

Kath_F
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