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broksonic
Fibre optic
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Message 1 of 12
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Tv anywhere won't connect

Won't connect to either my iPhone or iPad . 

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djmarkymark
Joining in
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Message 2 of 12
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Re: Tv anywhere won't connect

I'm getting the same issue, says when I try to login I can't due to high levels of demand?
DjMarkyMark
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WhiteHartMart
On our wavelength
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Message 3 of 12
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Re: Tv anywhere won't connect

Yea have had this on iPhone and iPad since about 8.30pm yesterday. Missed all the football Smiley Sad
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djmarkymark
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Message 4 of 12
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Re: Tv anywhere won't connect

It always happens on Champions League nights! I never have any issues with the Sky Sports VM login 😡
DjMarkyMark
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stevef
Superfast
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Message 5 of 12
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Re: Tv anywhere won't connect

Login fails for me too, normally restarting the tivo resolves it but it's busy recording stuff so I don't want to do that right now. A bit annoying as I only want to look at the tv guide that shouldn't need to have a login.

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TedRogers321
Just joined
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Message 6 of 12
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Re: Tv anywhere won't connect

Same here , every single time on a champions league evenings,  try to log in on Ipad, no chance...  Wife not impressed with two nights of footy, such a shame, nearly as bad as the stuttering you tube app.

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Forum Team
Forum Team
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Message 7 of 12
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Re: Tv anywhere won't connect

Hi guys, 

 

Thanks for your post and my deepest apologies for the issues you all received logging into TV Anywhere on Tuesday evening. 

 

I can see this was raised as a fault right away and resolved within the hour. The root cause to what happened is being investigated so rest assured we are doing something about this. 

 

If and when I get any further information, I'll let you know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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johnmel34
Tuning in
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Message 8 of 12
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Re: Tv anywhere won't connect

this was not a fault its just virgin media cannot handle it as server is more than ok to cope with this.

this is coming from your ceo office so why do all the virgin media staff always lie 

to customers.

i spoke to tech that night and they said there going to put some more bandwith through or something like that 

and told to re try in a bit so withing 10 min you could log back in again but then again happened wed night again.

so they only allow so many people to log in unless they adjust things to allow more people to watch.

maybe bt should allow virgin media a app like sky does but they will not let them.

so whover complains about the tv app forget it as all they say its a 3rd party app and nothing to do with virgin media so another selling point they dont tell you about then you have had it for the 12 months............

 

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Crockret
Well-informed
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Message 9 of 12
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Re: Tv anywhere won't connect

Kath says you are working on it, yet the CEO office says it's a 3rd party app & nothing is going to be done.

 

Which is it?

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Forum Team
Forum Team
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Message 10 of 12
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Re: Tv anywhere won't connect

Hi Crockret, 

 

Thanks for posting. 

 

As this is the TV Anywhere app, this is our responsibility to locate the fault and do what needs to be done to resolve things. 

 

The only 3rd party apps we use are Sky's. Whenever a fault is reported to do with them, we work with Sky to determine where the fault lays and how best to resolve things. 

 

Do you know who you spoke to in the CEO's office? I'd like to investigate why you are being told different. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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