I have a laptop specifically used to watch TV anywhere. It is one of my two registered devices, however, when I tried to watch it tonight, it said that I had reached my max devices - This device has been registered for TVAnywhere for well over a year and when I look at my device list it includes that laptop. Is this a current error with Virgin, or has the system somehow lost my registered device? I don't want to try changing it and lose my 1 change a month.
Hi, finally a message has recently been posted on Virgin website saying that there is an issue logging in with IE and Firefox in my area - message wasn't there until about 10 mins ago. I tried logging in via Chrome and had the same issue. Normally use Firefox.
Hugely frustrating and so little feedback from VM re this issue. Both my devices are now suddenly regarded as not registered and I've used up my '1 change a month' facility trying to get one to work. Come on VM, sort this out and inform your customers what is happening.
There is no update so far. Please advise what is happening as I continue to pay for a package with this facility in it, which has now not worked for 3 days. Will Virgin please issue financial credit its customers for the time this facility is out of action? Other providers would when parts of their systems are down.
This problem has been confirmed as only affecting Windows based operating systems, we're currently working hard to remedy the issue."
This is clearly false, the problem occurs for me using Safari on OSX and at least one other poster.
This doesn't say very much for the platforms release testing or control (well, it does, it says there is little or no testing or quality control because the provider doesn't care if customers can't use the service they've paid for)