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Crockret
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Message 11 of 34
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Re: Stream buffering & stalling

sigh

right now.

Lifetime 208, skipping & repeating.

Windows 10 laptop / IE11

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Crockret
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Message 12 of 34
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Re: Stream buffering & stalling

Right now

Fox 157 

skipping & repeating. A pointless watch.

Windows 10 laptop / IE11

These aren't isolated incidents by the way, it skips & repeats on each of the few occasions I have tried recently. It's been five years now & this really isn't rocket science.

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Crockret
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Message 13 of 34
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Re: Stream buffering & stalling

Not a single channel will even start streaming tonight.

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Forum Team
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Message 14 of 34
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Re: Stream buffering & stalling

Hi Crockret, 

 

Thanks for your posts and I'm really sorry to hear that things seem to be getting worse for you Smiley Sad 

 

When you're having the streaming issue, can you try using a second device to watch the same content? Do you get the same issue at the same time? 


Come back and let me know.

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

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Crockret
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Message 15 of 34
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Re: Stream buffering & stalling

Ah, back to the old "blame customer's equipment" chestnut.

Laptop A, Core i5 home machine, and primary device for TV Anywhere. Windows 10, IE11, ethernet connected. Buffers & stalls frequently. But for the past week, I can't get a stream to start at all; the stream window goes black for a couple of seconds then disappears, leaving a grey background. Deleted & re-registered it. Same problem. Got an extra device change & tried registering in Firefox ESR & installing the latest Flash inside it. Same problem. On demand doesn't stream either. So I can't use this device to stream TV Anywhere at all any more & I'm at a a loss as to what else to try. Seems I'm not alone in this with other users here reporting the same.

Laptop B, Core i5 work machine, Windows 10, Firefox, Wi-Fi. While this one continues to stream (hence me trying Firefox ESR on laptop A), the stream buffers & stalls on the same channels at the same time as Laptop A. And I shouldn't be using this machine for streaming TV anyway really.

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Forum Team
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Message 16 of 34
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Re: Stream buffering & stalling

Sorry to hear about this Crockret,

 

I've had a look at everything from our side and there does appear to be an issue with the equipment levels, which may be causing some bother with streaming.

 

I've sent you a private message so that we can discuss the possibility of arranging an engineer appointment.

 

Hope to hear back from you soon,

 

Nat_J

 


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Crockret
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Message 17 of 34
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Re: Stream buffering & stalling

Update: I can stream again, after switching from a 64-bit to a 32-bit browser.

For the last 3 days, I have tried watching CBS Reality at 5pm. Every day it has been skipping & repeating and unwatchable. Just tried ITV2 via TV Anywhere (as well as iPlayer via the BBC website) and those are OK. Eden was OK for an hour late last night too. 

To be clear, you really think that sending a tech out to address this issue is (a) going to fix it (b) a sensible use of company resources?

 

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Crockret
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Message 18 of 34
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Re: Stream buffering & stalling

W10 / Firefox 53 (32-bit) Lifetime, right now - skipping, repeating, unwatchable.

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Crockret
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Message 19 of 34
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Re: Stream buffering & stalling

Yesterday 245, right now: skipping & repeating. Unwatchable.

W10 / Firefox 53 (32-bit)

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Crockret
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Message 20 of 34
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Re: Stream buffering & stalling

Discovery History 252, right now. Repeating & skipping. Unwatchable.

W10 / Firefox 52 (32-bit)

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