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gavphillips
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Sky Sports App error

I'm trying to login into the sky sports app with my virgin media login but it keeps coming back with 'unexpected error'

 any idea what the problem is please?

 

Thanks

Gav


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rick602
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Message 21 of 32
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Re: Sky Sports App error

Kath,

 

For future reference and to help anyone else with this problem, I have finally worked it out, in conjunction with high level tech support.

 

It would appear that you have to access virgin media services, particularly the sports and movies apps using a primary account, ending with virginmedia.com.  My access has always been via my old ntlworld email address, which, in effect, was an alias access (if that makes sense!).

 

The chap reset my account and I logged in successfully.

 

Please contact me if you need any more info.


Richard


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Vengeance
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Message 2 of 32
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Re: Sky Sports App error

Same problem here through the Sky Sports website.

 

It was working fine earlier.

 

EDIT: The problem appears to be with VM's authentication server.

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jester10600
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Message 3 of 32
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Re: Sky Sports App error

same problem here. preferred the old way of login.

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Greg01
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Message 4 of 32
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Re: Sky Sports App error

Same here. Planned to watch the match in my iPad, but won't sign in. Very frustrating. Anyone know of a fix or is there anyone form virgin out there actually doing anything?

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Vengeance
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Message 5 of 32
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Re: Sky Sports App error

It will probably be like the old days, where it suddenly starts working again after the match has finished.

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mlayzell73
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Re: Sky Sports App error

**bleep**, what a joke.
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P1tBu11
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Message 7 of 32
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Re: Sky Sports App error

"It will probably be like the old days, where it suddenly starts working again after the match has finished"  Yep - that is exactly what will happen.

 

lol - it's working [for] now...

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Vengeance
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Message 8 of 32
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Re: Sky Sports App error

I have just managed to sign in Smiley Very Happy

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Sandmartin
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Message 9 of 32
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Re: Sky Sports App error

Yes it is working now!!
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gavphillips
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Message 10 of 32
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Re: Sky Sports App error

Yep, seems ok for now as well

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