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Registered: ‎27-06-2016
Message 1 of 24 (296 Views)

Sky Cinema and Sports not working

I have tried all browsers EDGE,I E 11,CHROME,OPERA FIREFOX ..I have also updated SILVERLIGHT on both I E and FIREFOX but still unable o use either of them.

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Forum Team
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Registered: ‎04-07-2016
Message 2 of 24 (269 Views)

Re: Sky Cinema and Sports not working

Hi hedenuff,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with the Sky Apps.

 

Can you tell me the Make/ model of the device you're using?

What operating system do you have installed?

 

Speak soon Smiley Very Happy

 

Josh


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On our wavelength
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Registered: ‎27-06-2016
Message 3 of 24 (266 Views)

Re: Sky Cinema and Sports not working

It's a windows 10 pc ...I have used 4 different browsers.(INTERNET EXPLORER 11-MICROSOFT EDGE-OPERA AND THE LATEST FIREFOX)..updated silver light several times but still unable to watch SKY CINEMA OR SPORTS
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Message 4 of 24 (263 Views)

Re: Sky Cinema and Sports not working

Hi hedenuff,

 

Thanks for getting back to me!

 

What browser are you currently registered on? Can you try uninstalling/ reinstalling both Flash and Silverlight for me?

 

Speak soon Smiley Very Happy

 

Josh


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On our wavelength
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Registered: ‎27-06-2016
Message 5 of 24 (260 Views)

Re: Sky Cinema and Sports not working

Hi Josh,cthanks for this...I have uninstalled and updated flash and Silverlight, I am using IE 11 and it stops working when the player window appears on both Cinema and Sports.

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Message 6 of 24 (236 Views)

Re: Sky Cinema and Sports not working

Thanks for this information hedenuff,

 

I can currently see two successfully registered devices to utilise this service.

 

How has this been for you since posting?

 

Speak soon,

 

Nat_J


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On our wavelength
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Registered: ‎27-06-2016
Message 7 of 24 (232 Views)

Re: Sky Cinema and Sports not working

Thanks for replying Nat J

Still the same EDGE is not supported along with CHROME and FIREFOX , INTERNET EXPLORER closes because of a problem with the SKY web page and on OPERA my device cannot be detected.

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On our wavelength
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Registered: ‎27-06-2016
Message 8 of 24 (227 Views)

Re: Sky Cinema and Sports not working

After updating Flash on Opera , I now have this message from SKY"

Opera no longer supports watching TV streams on this website.

Don’t worry, you can keep using this service on your computer
using other browsers like Internet Explorer or Safari.

We're sorry for any inconvenience this change may cause."

 

 

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On our wavelength
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Message 9 of 24 (205 Views)

Re: Sky Cinema and Sports not working

Still waiting guys.....

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Fibre optic
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Message 10 of 24 (193 Views)

Re: Sky Cinema and Sports not working

ya this is about it ....the service always falls over and doesnt work, I suspect by now you have missed the show you were trying to watch.

The problem is that even if you get it working this weekend, you will have to go through a similar story at some point in the near future. Device registrations, login requirements, silverlight flash updates....etc .....and if you stop watching the tv for 5 minutes you need to start all over again..

It is too buggy and unstable to be of any regular usage.

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