Menu
Reply
  • 3
  • 0
  • 0
Dotty65
Tuning in
761 Views
Message 1 of 5
Flag for a moderator

Problems watching channels

Help needed please...I have my TV anywhere app on my Samsung S5 Neo mobile phone. .and even though the channels I am trying to watch are part of my package that I am subscribed to.. it won't allow me to watch most channels. When I click play it says I can only watch via my TV not on my phone app!!.. Can anyone help?
0 Kudos
Reply

Helpful Answers
  • 17.44K
  • 1.61K
  • 3K
Superuser
Superuser
1,501 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Problems watching channels

Make sure you're trying to watch using the SD channel numbers of the channels - these will have the streaming icon next to them. You can't stream from HD channel numbers.
**********************************
I work for Virgin Media - but all opinions posted here are my own
  • 10.51K
  • 948
  • 2.15K
Superuser
Superuser
1,460 Views
Message 4 of 5
Flag for a moderator
Helpful Answer

Re: Problems watching channels

Only channels with wifi symbol can be watched and I don't think that includes any +1 channels.

You cannot watch recordings if the recordings are on a TiVo.

You can watch some recordings if they are on a new V6 box.


All Replies
  • 17.44K
  • 1.61K
  • 3K
Superuser
Superuser
1,502 Views
Message 2 of 5
Flag for a moderator
Helpful Answer

Re: Problems watching channels

Make sure you're trying to watch using the SD channel numbers of the channels - these will have the streaming icon next to them. You can't stream from HD channel numbers.
**********************************
I work for Virgin Media - but all opinions posted here are my own
  • 3
  • 0
  • 0
Dotty65
Tuning in
748 Views
Message 3 of 5
Flag for a moderator

Re: Problems watching channels

Thanks...I"ll try that now!!.....Also if I could ask you a couple more things please.. it won't let me watch any +1 channels is that right?..And can't I watch any programmes that I've previously recorded either?
0 Kudos
Reply
  • 10.51K
  • 948
  • 2.15K
Superuser
Superuser
1,461 Views
Message 4 of 5
Flag for a moderator
Helpful Answer

Re: Problems watching channels

Only channels with wifi symbol can be watched and I don't think that includes any +1 channels.

You cannot watch recordings if the recordings are on a TiVo.

You can watch some recordings if they are on a new V6 box.

  • 3
  • 0
  • 0
Dotty65
Tuning in
724 Views
Message 5 of 5
Flag for a moderator

Re: Problems watching channels

Okay thanks for your help!!
0 Kudos
Reply