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marpul
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No login to Sky Movies app (android)

Hi,

I have been using the Sky Movies and SkySports apps for many months but the Sky Movies app has  just stopped working. I cleared data and re-installed but it hangs at the Virgin Media login. I have double checked I am using the primary login which still works to access the Virgin Media website. Sky Sports and TV Anywhere are still working. I use a Samsung Note 10.1 (2014) on android 4.4.2.

Any ideas?

 

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Re: No login to Sky Movies app (android)

Hi marpul, 

 

Thanks for your post and apologies to hear you are having an issue logging in to the Sky Movies app. 

 

I have taken a look at the account and refreshed the registration. If you reload the app again see if that has helped Smiley Happy

 

Let me know. 

 

If you are still having an issue let me know the following:

 

Is your OS completely up to date?

Is there any updates to run for the Movies app?

Is Sky Sports working? 

 

Keep me posted.

 

Thanks, 

Kath_F
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marpul
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Re: No login to Sky Movies app (android)

Oops,

Someone else changed the password without telling me. All fixed now - thanks for the reply.

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Re: No login to Sky Movies app (android)

Hi marpul, 

 

Thanks for coming back to us and letting us know what happened Smiley Happy

 

I'm glad to hear things have been restored and you're now able to log in with the correct details. 

 

If you have any further issues going forward, please just let us know.

 

Thanks,

Kath_F
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