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Dudleygirl08
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New app

My tivo box failed last week and about the same time my app on my phone upgraded about the same time. I cannot get the app to connect to the app at all now. Had the tivo box 5 days, uninstalled the app and reinstalled it, deleted my device and re-registered it, checked my Android device was capable which it is so any ideas?
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Re: New app

Hi Dudleygirl08,

 

Thanks for your post and apologies to hear you are having an issue with your TiVo® no longer connecting to your app. 

 

The first thing to try is a complete reboot of the whole system to ensure the 'handshakes' are being made between each device. 

 

> Firstly turn the Hub and the TiVo® off by the mains and leave off for around 5 minutes. 

> Double check the ethernet cable to ensure it's secure at both ends.

> Turn on the Superhub and allow time for it to be completely online. 

> Next power up the TiVo® and wait until you can navigate between menus without any hesitations.

 

This should allow the connection to be restored. Give it a try and let me know.

 

Thanks,

Kath_F
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Dudleygirl08
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Re: New app

No tried all that twice and still no joy. Old app was 100% better!
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Re: New app

Hi Dudleygirl08, 

 

Thanks for coming back to me on this and apologies to hear that you are still having an issue with this Smiley Sad 

 

Usually the above reboot resolves issues like this if followed correctly and exactly. 


Since posting back has there been any change? 

 

If not, try using TV Anywhere on another device to see if you get the same issue. 

 

Keep me posted Smiley Happy

 

Thanks,

Kath_F
Forum Team

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