On a newly purchased Lenovo Yoga Tab 3 running Android version 5.1.1
Virgin TV Anywhere app works perfectly and I can stream TV to the device. When I try to use Sky Cinema or Sky Sports apps I get the error 'Cannot connect to Sky Cinema (Sky Sports). This application does not support screen sharing when streaming.'
I am not trying to screen share, just watch on the device. Any help would be much appreciated.
I have nothing connected to the device at all and have never used 'screen share' functionality. Tried reinstalling the apps but still no joy. The Virgin TV Anywhere app is working fine but the Sky Cinema or Sky Sports get the error forr some reason?
Just to be clear, it is both Sky Sports and Sky Cinema apps which will not work. No, I haven't had the device connected to anything else, it is pretty much brand new out of the box. I did try removing and reinstalling both apps, several times to be honest, before posting here, but made no progress.
Out of interest, are you able to tell me if the Virgin TV Anywhere app supports screen sharing? I might be wrong but is the problem due to the Sky apps thinking I'm screen sharing when not actually doing so? I did check on the Virgin website before I bought the tablet whether it was supported by TV Anywhere - it is listed as enabled for streaming TV - you can probably imagine my disappointment when it didn't work as expected. Here's hoping you can find a solution for me.
Currently TV Anywhere has restricted the feature for Screen sharing so if you were trying to screen share on the app, you'll get the same error message as what you're seeing for the Sky Apps.
The TV Anywhere and Sky apps work off different platforms as they belong to and are run / updated by their own provider.
I'll be honest, I am at a loss over what could be causing the issues here. I'm going to pop this thread across to the TV Anywhere team to see if they have any idea on what could be happening here. Once I hear back from them, I shall be in touch.
Apologies for the inconvenience.
Kath_F Forum Team
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Having checked everything I can think of, I can't find anything relating to screen sharing. Other than the apps required for watching TV I've not installed anything on the device. Also I can't see anything related to Chromecast anywhere. Why does TV Anywhere work okay but the Sky apps don't?
I did read on a Sky forum people having the same issue with this particular tablet and others. Their problems appear to have been solved by an update of the Sky Go app, unfortunately this doesn't help Virgin Media customers.