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suzyplums
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Device limit help!!!

Hi can anyone tell me how I deregister my old phone then add my new one please?
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Re: Device limit help!!!

Hi suzyplums, 

 

Thanks for your post and welcome to the forums Smiley Happy

 

To de-register a device:

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the device you no longer want registered by clicking on the Delete button. 

 

Once you've done this, using the device you are trying to register, open up the TV Anywhere app or website and log in. Try to stream Channel 4 and this should then prompt you to register the device. Follow the prompts on the app and this will register the device for you and streaming will then commence Smiley Happy

 

Let me know how things go.

Kath_F
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Tech fan? Have you read our Digital life blog yet? Check it out




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Forum Team
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Helpful Answer

Re: Device limit help!!!

Hi suzyplums, 

 

Thanks for your post and welcome to the forums Smiley Happy

 

To de-register a device:

Using a PC/Laptop go to anywhere.virginmedia.com > My Profile > Device Settings. Remove the device you no longer want registered by clicking on the Delete button. 

 

Once you've done this, using the device you are trying to register, open up the TV Anywhere app or website and log in. Try to stream Channel 4 and this should then prompt you to register the device. Follow the prompts on the app and this will register the device for you and streaming will then commence Smiley Happy

 

Let me know how things go.

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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suzyplums
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Re: Device limit help!!!

Thanks very much Kath
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