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Dagzyh
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Cannot login to sky sports app

Hi

I cannot login to the sky sports app it is saying that that my devices limit has been reached. How do I go about resetting my devices on the app? I am using the same 2 devices that I use for Virgin tv anywhere but cannot login. 

Amy help would be appreciated as I cannot use the app. 

Cheers Darren 

 

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J0hn
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Re: Cannot login to sky sports app

There is a stickie at the top of the post lists for this, have you tried that?
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Dagzyh
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Re: Cannot login to sky sports app

Yes, I have tried all the FAQ's but still cannot access the app. My devices haven't been changed since March but it says I have reached my device limit.
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arrgee1991
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Re: Cannot login to sky sports app

De-register and re-register the device.  I do it pretty much every month Smiley Indifferent

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Dagzyh
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Re: Cannot login to sky sports app

Just tried that, didn't work still says I have reached my device limit and to contact my service provider, still waiting for someone from Virgin to contact.
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Forum Team (Retired) BenD_H
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Re: Cannot login to sky sports app

Hi Dagzyh,

 

Thank you for coming in and posting your message, I'm sorry that the app hasn't been accessible.

 

I would like to ask if you have been able to reinstall the app itself and retry since your last message?

 

If you need any further help please let me know.

Ben 


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Dagzyh
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Message 7 of 9
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Re: Cannot login to sky sports app

I have deleted the sky sports app and installed it again but it is still saying I have reached my device limit and to contact my provider. I haven't been able to use the app since March. I have the same problem signing into the sky cinema app also.
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Crockret
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Message 8 of 9
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Re: Cannot login to sky sports app

I expect you've been doing device management on the TV Anywhere page. Devices for Sky are managed separately here:

http://anywhere.virginmedia.com/settings/devices/sky/

delete the device then try to start streaming on it. It should register automatically.

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Dagzyh
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Re: Cannot login to sky sports app

That worked. Thanks for your help.
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