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finnvanb
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Can't watch sky sports through tv anywhere

Hi

I have registered two devices through TV Anywhere and all channels work on them when watching shows on the virgin player. However, when I try to watch Sky Sports the sky platform tells me that I have reached the limit for my registered devices.

 

I am the the main account holder and there are only my devices registered. Not sure what is wrong.

 

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scharah
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Re: Can't watch sky sports through tv anywhere

I've just posted below with exactly the same problem - any assistance welcomed! 

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Re: Can't watch sky sports through tv anywhere

Hi finnvanb,

 

Welcome to the Community!

 

I'd like to look into this for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

Speak soon! Smiley Very Happy

 

Josh


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Re: Can't watch sky sports through tv anywhere

Hi scharah,

 

Thanks for posting!

 

Which device are you having trouble with? I can remove it and add a device change for you!

 

Look forward to hearing from you Smiley Very Happy

 

Josh


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gjfozz
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Re: Can't watch sky sports through tv anywhere

Same issue here, can watch regular channels ok though?

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Re: Can't watch sky sports through tv anywhere

Hi gjfozz,

 

Thanks for joining in!

 

Sorry to hear you're having trouble too.

 

Are you having trouble with both devices or just one?

 

Speak soon! Smiley Very Happy

 

Josh

 

 


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gjfozz
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Re: Can't watch sky sports through tv anywhere

Hi,

I dont generally use the other device, an old XP laptop. I did try and it works with regular channels however  stalls on sky website due to plugin/silverlight issues.

cheers

G

 

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Message 8 of 12
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Re: Can't watch sky sports through tv anywhere

Hi gjfozz,

 

Thanks for getting back to me.

 

What happens when you try and access the Sky Sports website? Do you get a device limit message?

 

Speak soon Smiley Very Happy

 

Josh


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gjfozz
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Re: Can't watch sky sports through tv anywhere

Hi,

Yes device limit reached.

G

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Message 10 of 12
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Re: Can't watch sky sports through tv anywhere

Hi gjfozz,

 

I've checked out your account and I can see you've got a device change. Try removing the registered device and re-adding it.

 

Let me know if that works.

 

Speak soon Smiley Very Happy

 

Josh


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