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Mark_Baker
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Can't log in to TV Anywhere

My iPad TV Anywhere app has just stopped working. It is now just displaying the login screen. When i try to log in, it tells me that my username and password are wrong. I can log in to the Virgin Media website fine. I can log in to the Sky Sports app using my Virgin Media credentials fine, I note from this Community that others are having the same problem in the last few days. It's presumably some sort of authentication bug but does anyone know when it will be fixed?


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Superuser
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Message 8 of 12
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Re: Can't log in to TV Anywhere

This is connected to the current TiVo issue - you can track the issue at www.virginmedia.com/servicestatus where you can also sign up for Email and / or SMS updates
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I work for Virgin Media - but all opinions posted here are my own
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skenward
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Re: Can't log in to TV Anywhere

Same here across multiple platforms both android and iOS
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Eddie98
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Re: Can't log in to TV Anywhere

Yep, same here since last night (26th). Tried iOS platform on iPhone and iPad. Doesn't recognise my password. Changed password, no good.  Removed and reinstalled app. Still no good.

 

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BinghamBloke
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Message 4 of 12
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Re: Can't log in to TV Anywhere

It's more than likely linked to the On Demand also being down nationally.
The time of fix estimate was 04:00 this morning and still screwed
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Wiggly1
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Message 5 of 12
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Re: Can't log in to TV Anywhere

I can't sign into TV anywhere, been two days now, says invalid username or password. Bit ticked off as I have several medical issues and don't sleep at night so watch tv on my phone as not to wake rest of the family
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fergiet
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Re: Can't log in to TV Anywhere

Same issue here in Edinburgh.
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HarryC
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Message 7 of 12
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Re: Can't log in to TV Anywhere

Same here

I cant get it to work from last night. Was workin okay and then after that it kept asking me for password even though i was entering the right one..

Be good if we can get a reply when this is likely to get fixed

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Superuser
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Message 8 of 12
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Re: Can't log in to TV Anywhere

This is connected to the current TiVo issue - you can track the issue at www.virginmedia.com/servicestatus where you can also sign up for Email and / or SMS updates
**********************************
I work for Virgin Media - but all opinions posted here are my own
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rory0001
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Message 9 of 12
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Re: Can't log in to TV Anywhere

Same here. This problem needs to be sorted out!!

I'm in Greenwich and have had this problem since 24th June 2016

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Ginge74
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Message 10 of 12
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Re: Can't log in to TV Anywhere

Same here. Cant log in on my iphone or ipad. Keeps saying my password is incorrect. Wont let me change it. It's been like this for about 4 months now and no progress. Checking the "service status" thing is useless. I run the "test" which gets up to around 32% complete then a screen appears saying that it should be sorted within 10 minutes and to be patient. 

It is really frustrating and it's getting to the stage where I'm considering changing TV provider for the 2nd time this year after being screwed over a few months ago. 

Virgin Media REALLY needs to get this sorted out.

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