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johnbhoy1967
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upgraded today. 50mb to 200mbs. How long does it take to kick in?

hi

 

just upgraded today and been doing speedtests but so far i can see no difference.   internet has gone on and off a couple of times.  is this normal?

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Superuser
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Re: upgraded today. 50mb to 200mbs. How long does it take to kick in?

how do you connect. Wireless or wired? The internet going off shouldn't happen
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johnbhoy1967
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Re: upgraded today. 50mb to 200mbs. How long does it take to kick in?

i am connecting on wifi.  only getting 25mb.   tried via ethernet and only getting 35mb.  

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g182
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Re: upgraded today. 50mb to 200mbs. How long does it take to kick in?

I did the same today - By the end of the call my package was activated according to the tech I spoke to.

Router status page also shows link speed increase but performance is worse than before.
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Forum Team
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Re: upgraded today. 50mb to 200mbs. How long does it take to kick in?

Hi johnbhoy1967,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've located your account and I can see your 200Mbps package has been activated. I can also see an issue with the network in your area affecting speeds at peak times - Ref.(F004877090). Our technicians are working to get this sorted and have set a review date of 15th March 2017.

 

I've run a diagnostic on the equipment and picked up an issue with your upstream power levels, too. This will need to be adjusted by one of our technicians. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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