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bradloder1
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i get high ping and lag spikes randomly while on games but download speed is fine

My download speed is great when downloading games,movies,files etc and get a constant 10mb when downloading but when i am playing games i am get ok ping(around 30-60) most of the time but  i keep getting lag spikes in my ping to like 160-200 every 10 seconds which can be very frustrating when playing and can make it extremely unplayable if playing reaction shooters like csgo etc. I also sometimes experience severe rubberbanding at times. I use wired connection and i am on the 100mb package.

i hope some one can help me out because i have been experiencing this for quite a while now, and before some one says play in modem mode i do sometimes while is does make it better it doesnt fix the problem aslo i cant always play in modem mode when others are in the house using the wifi.

Downstream

DS-1DS-2DS-3DS-4DS-5DS-6DS-7DS-8Frequency (Hz)179000000 Hz171000000 Hz187000000 Hz195000000 Hz203000000 Hz211000000 Hz219000000 Hz227000000 HzLock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLockedChannel ID21345678ModulationQAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM256Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000Interleave DepthI=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17I=12
J=17Power Level (dBmV)3.4 dBmV3.9 dBmV2.9 dBmV1.9 dBmV3.5 dBmV2.8 dBmV2.1 dBmV1.6 dBmVRxMER (dB)41.9 dB42.5 dB41.4 dB41.4 dB41.4 dB41.4 dB40.4 dB40.3 dB

Upstream

   US-1US-2 US-3 US-4 2.0 2.0 N/A N/A 2 3 N/A N/A 31000000 Hz 24400000 Hz N/A N/A Success Success N/A N/A QAM64 QAM64 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 42.0 dBmV 41.8 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

Network Logs

US-1US-2US-3US-4Channel Type2.02.0N/AN/AChannel ID23N/AN/AFrequency (Hz)31000000 Hz24400000 HzN/AN/ARanging StatusSuccessSuccessN/AN/AModulationQAM64QAM64N/AN/ASymbol Rate (Sym/sec)51200005120000N/AN/AMini-Slot Size128128N/AN/APower Level (dBmV)42.0 dBmV41.8 dBmVN/AN/AT1 Timeouts00N/AN/AT2 Timeouts00N/AN/AT3 Timeouts00N/AN/AT4 Timeouts00N/AN/A

 

also my BGM monitor is :

http://www.thinkbroadband.com/profile.html

or 

http://www.thinkbroadband.com/ping/share-thumb/c465c7000abc0b4bc6ed6e2a5ae87e28-20-12-2016.png

And this is an example of my ping ingame:

http://imgur.com/a/VOGYr

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bradloder1
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Re: i get high ping and lag spikes randomly while on games but download speed is fine

each of the Spikes on the BGM are when i am playing video games

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Re: i get high ping and lag spikes randomly while on games but download speed is fine

Hey there bradloder1,

 

Thanks for posting Smiley Happy

 

I'm sorry to see that you're having problems with your connection, especially when gaming, I know this is inconvenient.

 

Looking at your connection I can see a few time-outs, but you have been online for 13 days without a reboot. I can see you've had the same Superhub for 5 years so it might be worth trying a replacement.

 

I'll drop you a PM (purple envelope, top right) to discuss this further.

 

Speak with you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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