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Registered: ‎06-04-2016
Message 1 of 8 (168 Views)

frustration - how can i spread my message about virgin being dodgy with me

frustration and frustration 

they were calling me every day when i cancelled my contract due to poooooooor broadband performance

then they agreed to provide a new router that never arrived, and a speed boost to 150mbps

speed boost did work for a month and now it is not even 50, it is around 20, 30, 40 at times 

disconnection, degraded performanceSmiley Sad

i hv all speed checks' screen shots with me

no one helping


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Registered: ‎23-10-2010
Message 4 of 8 (231 Views)
Helpful Answer
confirmed by gurmeet1967
a week ago

Re: frustration - how can i spread my message about virgin being dodgy with me

Use Twitter and copy in @Ofcom.

This message board while public, is not very visible.

See where this Helpful Answer was posted

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Registered: ‎20-06-2017
Message 2 of 8 (153 Views)

Re: frustration - how can i spread my message about virgin being dodgy with me

Similar here. On the same as you but I get around 80mb/s on average. I still can't stream Youtube at anything above 480 and Iplayer still has numerous buffering periods.

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Message 3 of 8 (139 Views)

Re: frustration - how can i spread my message about virgin being dodgy with me

I have had similar issues for quite some time.  I have been in touch with support who tweaked the settings but no improvement.  The constant pauses and buffering are beyond irritating. 

Everytime I run the check connection I get a we have an issue take a break it will be back in 10 minutes.  You can only run this three times a day and needless to say does not fix anything.

 I am sick of getting nowhere and having to put up with such shoddy service.

 

 

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Registered: ‎23-10-2010
Message 4 of 8 (232 Views)
Helpful Answer
confirmed by gurmeet1967
a week ago

Re: frustration - how can i spread my message about virgin being dodgy with me

Use Twitter and copy in @Ofcom.

This message board while public, is not very visible.

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Registered: ‎06-04-2016
Message 5 of 8 (96 Views)

Re: frustration - how can i spread my message about virgin being dodgy with me

Ok Thanks. I will create one twitter account for this purpose. 

And i can see that it's not only me, many suffering from their poor service, so we must raise it!!!!!!!!!

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Message 6 of 8 (65 Views)

Re: frustration - how can i spread my message about virgin being dodgy with me

Hi 

There is nowhere in on the Virgin web page you can access the customer service 

Is there any way I can email Virgin media customer service

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Registered: ‎06-04-2016
Message 7 of 8 (61 Views)

Re: frustration - how can i spread my message about virgin being dodgy with me

I don't think they have any working email id for customer services, and i doubt if they had one, they won't be efficient in answering and resolving the issues. 

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Message 8 of 8 (56 Views)

Re: frustration - how can i spread my message about virgin being dodgy with me

i am on twitter now, couldn't find any contact details for ofcom

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