Menu
Reply
  • 18
  • 0
  • 1
gurmeet1967
Tuning in
208 Views
Message 1 of 8
Flag for a moderator

frustration - how can i spread my message about virgin being dodgy with me

frustration and frustration 

they were calling me every day when i cancelled my contract due to poooooooor broadband performance

then they agreed to provide a new router that never arrived, and a speed boost to 150mbps

speed boost did work for a month and now it is not even 50, it is around 20, 30, 40 at times 

disconnection, degraded performanceSmiley Sad

i hv all speed checks' screen shots with me

no one helping


Helpful Answers
  • 27
  • 1
  • 4
BigDaddyDavee
On our wavelength
311 Views
Message 4 of 8
Flag for a moderator
Helpful Answer

Re: frustration - how can i spread my message about virgin being dodgy with me

Use Twitter and copy in @Ofcom.

This message board while public, is not very visible.

0 Kudos
Reply

All Replies
  • 6
  • 0
  • 1
kevinburrow
Tuning in
193 Views
Message 2 of 8
Flag for a moderator

Re: frustration - how can i spread my message about virgin being dodgy with me

Similar here. On the same as you but I get around 80mb/s on average. I still can't stream Youtube at anything above 480 and Iplayer still has numerous buffering periods.

  • 3
  • 0
  • 0
Tracy6
Tuning in
179 Views
Message 3 of 8
Flag for a moderator

Re: frustration - how can i spread my message about virgin being dodgy with me

I have had similar issues for quite some time.  I have been in touch with support who tweaked the settings but no improvement.  The constant pauses and buffering are beyond irritating. 

Everytime I run the check connection I get a we have an issue take a break it will be back in 10 minutes.  You can only run this three times a day and needless to say does not fix anything.

 I am sick of getting nowhere and having to put up with such shoddy service.

 

 

0 Kudos
Reply
  • 27
  • 1
  • 4
BigDaddyDavee
On our wavelength
312 Views
Message 4 of 8
Flag for a moderator
Helpful Answer

Re: frustration - how can i spread my message about virgin being dodgy with me

Use Twitter and copy in @Ofcom.

This message board while public, is not very visible.

0 Kudos
Reply
  • 18
  • 0
  • 1
gurmeet1967
Tuning in
136 Views
Message 5 of 8
Flag for a moderator

Re: frustration - how can i spread my message about virgin being dodgy with me

Ok Thanks. I will create one twitter account for this purpose. 

And i can see that it's not only me, many suffering from their poor service, so we must raise it!!!!!!!!!

0 Kudos
Reply
  • 1
  • 0
  • 0
Figuig
Just joined
105 Views
Message 6 of 8
Flag for a moderator

Re: frustration - how can i spread my message about virgin being dodgy with me

Hi 

There is nowhere in on the Virgin web page you can access the customer service 

Is there any way I can email Virgin media customer service

0 Kudos
Reply
  • 18
  • 0
  • 1
gurmeet1967
Tuning in
101 Views
Message 7 of 8
Flag for a moderator

Re: frustration - how can i spread my message about virgin being dodgy with me

I don't think they have any working email id for customer services, and i doubt if they had one, they won't be efficient in answering and resolving the issues. 

0 Kudos
Reply
  • 18
  • 0
  • 1
gurmeet1967
Tuning in
96 Views
Message 8 of 8
Flag for a moderator

Re: frustration - how can i spread my message about virgin being dodgy with me

i am on twitter now, couldn't find any contact details for ofcom

0 Kudos
Reply