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tatum
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connection speeds dropping out

hi all,

for the last week or so, I have been getting slow speeds through out the day, also my TiVo box has a long delay while switching channels.

I have a 200mbps broadband package, after speedchecks on pc sometimes I am getting 2mbps??

any help would be great.

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Forum Team (Retired) Adam_L
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Re: connection speeds dropping out

Hi tatum,

Thanks for posting! I am sorry to hear that you've been getting slow broadband speeds throughout the day, I apologise for any inconvenience and I promise to my best to help resolve this for you.

I have run some tests on your Hub from here and when I tested I noticed that your Hub is offline, is this due to it being switched off from your end? If so, please respond to me here at a time when it will be on and available for testing.

If it is not due to it being switched off your end then an engineer will need to attend in order to carry out some further investigations. I will send you a PM (purple envelope at the top) just in case this is not due to it being switched off from your end, then please respond to me there instead.

Take care, 

Thanks, 

Adam.


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