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Robbiedog_1
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broadband speed

hi i have slow broadband speed at times not the 200mbs,

17th Jan 3.69mbs

20th Jan 189.78

22th Jan 177.48

23rd Jan .46

24th Jan 201.61

25th Jan 208.87

4th Feb 194.67

5th Feb 15.81

6th Feb 20.98

12th Feb 156.52

18th Feb 27.60

19th Feb 6.52

21st Feb 7.47

As you can see speeds are all over the place each time I call VM I get the long winded change all the settings but no change.

 

 

 

 

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Robbiedog_1
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Re: broadband speed

Do Virgin Media ever read these posts.
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Re: broadband speed

Hi Robbiedog_1,

 

Thanks for posting!

 

Really sorry to hear you're having trouble with your connection.

 

I've located your account and everything is looking great at this end. All your levels are well within spec and there are no issues with the network in your area.

 

Are you connecting wired or wirelessly?

 

I'd like you to try running a speed test with the hub in Modem Mode to see what kind of results you get.

 

Speak soon Smiley Very Happy

 

Josh

 

 


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Robbiedog_1
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Re: broadband speed

Hi Josh 

just done as you asked this is the result

 

30.78 download 

12.41 upload 

ping 53

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Re: broadband speed

Hi Robbiedog_1,

 

Thanks for getting back to me!

 

So we can get further into this, can you tell me what wired device you're using to test on, what operating system it runs and the capability of it's network card?

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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