Will speed ever be that which is paid for at peak times
Since March this year there has been an apparent "fault" with the broadband service in our area and indeed many others it is listed under F003496565 there have been over a dozen promised "repair dates" that have come and gone the latest being last week.
Every day after around 6pm the service we pay for (200mbs) drops to around 10-20 % of paid for service not recovering until after 11pm
Throughout the holiday period speed has rarely topped 80mbs at any times dropping to around 20mbs at peak.
At least with the 200mbs it remains usable the previous 150 mbs service simply stopped working after about 8pm
Now a helpful(and honest) chap at the Tech centre did identify the real problem which is as you might expect is over utilisation not really a fault at all but an upgrade issue(or lack thereof)
Virgin has successfully sold their product based on the "blisteringly fast" promise unfortunately the upgrade in equipment required to successfully deliver this at most times appears to have slipped their attention for the last year!
Has anyone any idea when or if Virgin ever intend to provide the infrastructure to deliver the service they promise or can we expect further promises of faster speeds and price rises with no real intent to deliver them?
Re: Will speed ever be that which is paid for at peak times
I'm in the same boat as him and I had this like over 3 years problem...I assure you they will not give 100% service what you're paying for. Whatever they say if there's a problem in your area that's just a false image just like they are selling their services which they have no intention of providing.