I live in area (HP3) which has been plagued with a utilization issue for years, and it has finally been fixed - my 100mbps service is now consistently at that level. Given that the problems appear to have been sorted, I thought I would try "upgrading" to the 200mbps service. What a mistake!
Since moving to the "faster" service, my speed has gone down!
How on earth can this be? I know they are going to say "its UPTO 200mbps", but surely the UPTO 200mbps should be faster than the UPTO 100mbps service? Otherwise, why pay the extra money just to get a slower speed? For the odd occasion that the speed is a little bit faster?
On average, during busy times, the 200 mbps service is 30 mbps slower than the 100 mbps service. That is because the 100mbps service is actually achieving 100mbps, whereas the 200mbps service is only achieving 70mbps.
Surely, the 200mbps should be at least as fast as the 100mbps service? Not slower.
I appreciate this must be frustrating and apologies for the inconvenience caused.
The test you completed through Ethernet, was that direct to your router or direct to the Hub? If so, are you able to try whilst the Hub is in modem mode please? As this will eliminate other devices connected?
If you are using your own router, has it got any QoS settings that need to be changed by any chance?
Is the PC/laptop you are using got a gigabit LAN card and are you using a Cat 5e or above Ethernet cable?