OK... I will try to condense my rolling issue into a few short paragraphs to get to the point.
I have had poor service since I moved into this area (3 Years) with speeds slowing down overtime but its only within the 12 months it has become bad.
For years I have stood by Virgin Media and worked through the issues with speed ping and connection quality but its been a long year calling customer service reporting the faults only to get no where.
I am at the point now where a "Senior" engineer is coming out to try to get to the bottom off this issue.
I have gamed for years and chose Virgin Media to be the ISP I use for the awesome service they used to provide but those days are gone and I held off renewing my account unitl I give up or the service level is back to where it should be.
Usually I game with a fairly low ping but the connection quality is lacking... severe packet loss and lag spikes are kicking in and kicking me out off games / services.
I work in the industry and know when I am getting done over so I am here in hopes the community can help establish my problems.
A techie came today to replace the router while I was at work so I have no historic data but firstly can some one please confirm that these power levels are within range... I am not certain what the acceptable criteria is.
My broadband is still as flaky as it has been since it was installed, I am not going through the call centre again as no one could identify the fault. As I mentioned this issue has been going on for years and has been reported for years too.
The engineer was booked to come out on the day mentioned but didn't even show his/her face... the cut off point for the visit come and went so as a last ditch effort I called the service centre and aired my issues once again.
After an hour someone transferred me to retention where they offered an apology as the engineer did show up but didn't come to the home.
They said that they identified the issue and it will be fixed on the 27th January, they issued a rebate for £30 odd pound as a loss of service from now till then.
The connection since has been the same and I don't get any higher then your 35Mb which is less then the lowest package, this is irrespective of time too.
All I know is you have identified an issue and I have been paying for this rubbish service for 3+ years, about time you offer so real recompense.
My apologies that you are still having issues with your broadband speed and for the engineer not arriving.
I've taken a look at your connection and there has been a high peak time traffic fault raised in your area which is causing slow speeds. The reference number is F005007853 and has a review date of 22nd March.
Do you achieve these speeds at all times of the day or just at peak hours?
Are you testing through a wired or wireless connection?
In regards to the high peak time traffic fault, this was recently reported to our networks team for further investigation.
With the other issue that you mentioned for the 27th January, this is in relation to a re-pull which is a separate issue. You can give us a call on either 150 free from a Virgin Media landline or 0345 454 1111 to discuss this further.