Menu
Reply
  • 9
  • 0
  • 2
JohnHadrill
Tuning in
290 Views
Message 1 of 13
Flag for a moderator

This is getting ridiculous

Hello,

New to the forums! Never thought I'd have to sign up but I've lost all patience :-( 

 

It's been over four months since I first reported my slow speeds for the B17/area 12 zone. I'm currently on the Vivid200 package, advertising network speeds of 200Mbps. During the day, I'm usually* able to reach that. However at around 5PM all hell breaks loose. Sometimes I'm lucky to even hit 1Mbps. This usually is not restored until 3AMish.

To give you an indication, when I am in rural Somerset on my parent's ADSL connection I get more consistent, and somewhat higher speeds with lower latency. It's ridiculous!

I've called Virgin multiple times but have been given the same stupid answer over and over again: "It's a utilisation fault in your area. Our engineers are carrying out upgrades. This is due to be fixed in <-- some point in near future -->". Of course, this date flies by with no improvement whatsoever.

It's got to the point now that I'm wanting to only pay 1% of my bill, for the 0.5% of my service I receive throughout half of each day. 

Virgin: If you're oversubscribed in an area, STOP TAKING ORDERS AND FIX YOUR SILLY NETWORK.

 

</rant> - Very unhappy customer

 

  • 9
  • 0
  • 2
JohnHadrill
Tuning in
286 Views
Message 2 of 13
Flag for a moderator

Re: This is getting ridiculous

Just thought I'd add - it's not just me. My neighbours are experiencing similar issues. Have checked with friends in the neighbouring village and they too are having the exact same problem.
0 Kudos
Reply
  • 22.23K
  • 846
  • 3.23K
Superuser
Superuser
277 Views
Message 3 of 13
Flag for a moderator

Re: This is getting ridiculous

if its network load it can take years to fix. Some people have been waiting for 2+ years.

if you are out of contract you'll be better off moving to another ISP until its fixed
0 Kudos
Reply
  • 9
  • 0
  • 2
JohnHadrill
Tuning in
276 Views
Message 4 of 13
Flag for a moderator

Re: This is getting ridiculous

Unfortunately I'm not out of contract. Virgin tie you in for 12 months of this useless <expletive> and drag a tonne of other customers in too just for the lulz. I'm by no means a network engineer. But if your oven was at maximum capacity, you wouldn't try shoving another 10 roast turkeys in there.

0 Kudos
Reply
  • 770
  • 14
  • 120
tommey
Well-informed
258 Views
Message 5 of 13
Flag for a moderator

Re: This is getting ridiculous

Yup same issues in my area been waiting for upgrades since December 2014 seen a couple of improvements over last 6 months but nothing that as actually fixed the utilisation issues feel free to look at my 71 page thread link below, also take note of my 11 review dates that have been and gone all but one.

Now even if you are under contract you are free to leave without penalty if you have a long standing fault maybe worth considering if you don't fancy waiting around for the next 2+ years for a fix...

If you do decide to stay you must be crazy like me just make sure you get your monthly credits added to your account.


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

  • 111
  • 8
  • 39
voicon
Up to speed
239 Views
Message 6 of 13
Flag for a moderator

Re: This is getting ridiculous


JohnHadrill wrote:

Unfortunately I'm not out of contract. Virgin tie you in for 12 months of this useless <expletive> and drag a tonne of other customers in too just for the lulz. I'm by no means a network engineer. But if your oven was at maximum capacity, you wouldn't try shoving another 10 roast turkeys in there.


If you are in a confirmed over subscribed area, which it appears you are, virgin should let you out of your contract, I was told this by a member of the executive team, if you get no joy from the VM staff email the CEO (easy to find on google) and the executive team will call you.

  • 9
  • 0
  • 2
JohnHadrill
Tuning in
196 Views
Message 7 of 13
Flag for a moderator

Re: This is getting ridiculous

We unfortunately only have cable and would need trenches digging up for anything else. Looks like we're in for a long ride. Smiley Sad
0 Kudos
Reply
  • 9
  • 0
  • 2
JohnHadrill
Tuning in
194 Views
Message 8 of 13
Flag for a moderator

Re: This is getting ridiculous

I will be doing speedtests hourly and posting them here so that VirginMedia representatives can see the extent of the problem. Not quite 1Mbps, but slow nonetheless.

http://speedtest.82metchleydrive.me/
0 Kudos
Reply
  • 10.82K
  • 308
  • 632
Forum Team
Forum Team
147 Views
Message 9 of 13
Flag for a moderator

Re: This is getting ridiculous

Evening JohnHadrill,

 

Thanks for posting and welcome to the community.

 

My apologies you are experiencing slow broadband speeds.

 

I've taken a look at your connection and there is a high peak time traffic fault in your area. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004509059 and has a review date of 12th April.

 

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 9
  • 0
  • 2
JohnHadrill
Tuning in
118 Views
Message 10 of 13
Flag for a moderator

Re: This is getting ridiculous

Your review dates are meaningless. I've had 4 of these fly by with no improvement whatsoever. 

0 Kudos
Reply