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stevedh2
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Terrible Latency especially evenings

Hi Here is a typical BQM graph. All days are like this which makes game playing almost impossible especially in the evening.

I recently had a problem with packet loss making the internet unusable, this has now been fixed, so at least I can brows now,how ever I still have this problem.

Just wondering if anything is likely to be done about this. I was also getting a discount for high evening utilisation but that has been stopped even though the issue has not been fixed.

thanks

Steve

My Broadband Ping - Virgin

 

 

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Re: Terrible Latency especially evenings

Got one just the same! You don't live in area 24 do you? I have a contention issue number and will be credited till it is resolved I would suggest sending a pm to whoever started your credit. Unfortunately it won't solve the issue but you will be slightly less for a lot less

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stevedh2
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Re: Terrible Latency especially evenings

na.. area 21 here,
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Re: Terrible Latency especially evenings

Hi stevedh2,

 

Thanks for taking the time to post on the community.

 

My apologies that you are experiencing issues with your broadband connection.

 

I've run some checks on your broadband connection, the line and the hub have come back as fine which is good. However high peak time traffic in your area is causing the slow speeds you have been experiencing. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004840155 and with a review date of 29th March.

 

One of my colleagues will be in touch shortly with more information in regards to this issue.

Sam


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stevedh2
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Re: Terrible Latency especially evenings

Thanks for the reply, and identifying the problem, however none of your colleagues have yet been in touch.

thanks

Steve

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Re: Terrible Latency especially evenings

Steve you might want to try sending Samantha_L a private message, she is very good and does keep her promises. The envelope top right is where to click.

I have had enough and am about to migrate to TalkTalk which I don't want to do.

D

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Re: Terrible Latency especially evenings

Hey stevedh2,

 

Thanks for getting back to us Smiley Happy

 

Sorry that you've not heard any further info regarding this.

 

I'll ensure this is followed up for you.

 

Have a great weekend,

Take care.

Heather_J

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