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ashleejstokes14
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Speed, What speed?

So I was a previous Virgin Media customer not that long ago until late 2016 I left and then decided I will come back almost a week Ive been back and wow this is not what I expect to pay for for 50MBPS. I checked it on the date I got installed in Tues 24th and it was only 15 on that day, thought maybe needs time to settle in, afraid not just got worse!

http://www.speedtest.net/my-result/6007295295

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Re: Speed, What speed?

Hi ashleejstokes14,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've run a diagnostic on your account and I can see an issue with your signal levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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