So I was a previous Virgin Media customer not that long ago until late 2016 I left and then decided I will come back almost a week Ive been back and wow this is not what I expect to pay for for 50MBPS. I checked it on the date I got installed in Tues 24th and it was only 15 on that day, thought maybe needs time to settle in, afraid not just got worse!
Really sorry to hear you're experiencing speed issues.
I've run a diagnostic on your account and I can see an issue with your signal levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.
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