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rich_mg
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Slow speed since upgrade (area 07, BS4)

My connection has been slow since upgrade works in December (notified by a letter), video and music frequently hang, etc. No problems before this ‘upgrade’ (and price rise)!

No fault when running a test. Speed checker gives 34.36 Mb/s download / 0.18 Mb/s upload.

Can anyone help?

Thanks

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Re: Slow speed since upgrade (area 07, BS4)

Hi rich_mg,

 

Welcome to the Community!

 

I'm sorry to hear you're having trouble with your connection.

 

I've run diagnostics on your equipment and your levels are all currently within spec. I've also checked for network issues but it's all clear at the moment. Are you still experiencing speed issues? If so, can you tell me if your connected wired or wirelessly?

 

Speak soon

 

Josh


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rich_mg
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Re: Slow speed since upgrade (area 07, BS4)

Hi Josh

Thanks for following up. I’m connected wirelessly. Still getting slowdowns, particularly when streaming video.

 

 

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