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Blagatruk
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Slow internet reception

Hello,

I am having issues receiving 4K and HD contents through my smart tv apps. I keep getting a message saying that i am not connected to the internet, even though I am. Has this got anything to do with the speed of my connection?

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Re: Slow internet reception

Hello Blagatruk,

 

Welcome to the community and thanks for posting.

 

Sorry to read that you are having issues with the apps on your Smart TV.

 

Have you tried a speed test through a wired connection on a PC/laptop to see what speeds you achieve?

 

Is the TV connected through a wireless connection?

 

Do you notice this issue on any other device?

 

I've taken a look at your connection for any issues and everything is running stable, which is good.

 

Hope to hear from you soon

Sam


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