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holdski
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Slow Speed in bd2

Hi, I have been having issues with my connection for over a year. I have been getting a discount for thus but it has now been taken off and the speeds are even worse than ever. On my 100mb connection, the highest I get is about 14mb on various speed tests including virgin own.
Anyone from virgin care to comment?

[MOD EDIT: Subject heading changed to assist community]

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Re: Speed in bd2

Hi holdski,

 

Thanks for posting on the community.

 

I'm sorry to read you are still having an issue with your broadband speeds.

 

I've taken a look at your connection, the high peak time traffic fault in your area is still ongoing with a review date of 26th April. I also noticed the downstream power levels are too low and as this will also have an impact on your connection, I would like to arrange an engineer appointment. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon
Sam


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