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Message 61 of 76 (259 Views)

Re: Rubbish speeds in Norwich NR5

Is there any update on this?

 

5020358333

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Fibre optic
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Message 62 of 76 (231 Views)

Re: Rubbish speeds in Norwich NR5

Hi Emma, thanks for the PM. I was just wondering if you could take another look at this as it seems like massive improvements have been made? We had an outage the other day and since then I've got a new IP which seems to have been transferred to Norwich for another area (it currently geolocates to Hartlepool), and speeds have been very good, around 170Mbps. 

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Message 63 of 76 (222 Views)

Re: Rubbish speeds in Norwich NR5

Hi mike_,

 

I've just sent you a quick PM about this, but it does look like some work was recently completed which has sorted out F003346711.  Can you keep an eye on things and let us know how it goes please?

 

Kev

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Fibre optic
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Message 64 of 76 (203 Views)

Re: Rubbish speeds in Norwich NR5

Hi,

The fault was pushed back to 6th of April. Have there been any updates?

 

Mike

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Message 65 of 76 (186 Views)

Re: Rubbish speeds in Norwich NR5

Hi mike_,

 

As per my earlier post in this thread, the work on the fault was completed in early February.

 

Checking the network segment, there do appear to be some slight spikes during peak times, although nothing along the lines of what we were seeing before the work was completed.

 

Kev

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Fibre optic
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Message 66 of 76 (153 Views)

Re: Rubbish speeds in Norwich NR5

[ Edited ]

5709512177

 

Looks like peak time over-utilisation is back. Please can I have a fault number? I just signed a new contract a few weeks ago because everything was fine. There's no way I should be paying for this. What a joke.

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Forum Team
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Message 67 of 76 (116 Views)

Re: Rubbish speeds in Norwich NR5

Hi there mike_,

 

Thanks for getting back in touch, I hope you're well Smiley Happy

 

Apologies that you're experiencing slow speeds again.

 

I can't see a fault ticket against your account just yet, but I do see the usage is on the high end of the scale.

 

How has your connection speed been since your last post?

 

Speak soon,

Heather_J

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Fibre optic
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Message 68 of 76 (98 Views)

Re: Rubbish speeds in Norwich NR5

Hi,

 

I've noticed speeds decreasing and latency increasing during peak times the last two or so weeks:

 

5994484961

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Fibre optic
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Message 69 of 76 (86 Views)

Re: Rubbish speeds in Norwich NR5

@modteam

It's getting worse

 

6028349208

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Message 70 of 76 (68 Views)

Re: Rubbish speeds in Norwich NR5

Hi mike_,

 

Thanks for your patience on this.

 

It's now been raised as for upgrade work in your area - Ticket ref.(F004841269). The technicians have set a review date of 22nd February 2017.

 

Really sorry for the inconvenience.

 

All the best

 

Josh


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