Menu
Reply
  • 20
  • 0
  • 0
Stoobydoo2002
Tuning in
426 Views
Message 41 of 77
Flag for a moderator

Re: Rubbish speeds in Norwich NR5

I guess not

0 Kudos
Reply
  • 9
  • 0
  • 3
Jakecollingwood
Tuning in
418 Views
Message 42 of 77
Flag for a moderator

Re: Rubbish speeds in Norwich NR5

They knowingly sell people this service even though they know these areas need work on, it's disgusting if you ask me, warn people about the problems first instead of selling them contracts by the year and let them figure it out after a month. Why hasn't trading standards been informed about this?
0 Kudos
Reply
  • 20
  • 0
  • 0
Stoobydoo2002
Tuning in
387 Views
Message 43 of 77
Flag for a moderator

Re: Rubbish speeds in Norwich NR5

5 days after we were told to check in and we still haven't heard anything......I think the next stop for the NR5 guys is the Ombudsman....To think we've had these issues for a year now is ridiculous.  

0 Kudos
Reply
  • 351
  • 3
  • 26
mike_
Fibre optic
344 Views
Message 44 of 77
Flag for a moderator

Re: Rubbish speeds in Norwich NR5

bump

0 Kudos
Reply
  • 20
  • 0
  • 0
Stoobydoo2002
Tuning in
312 Views
Message 45 of 77
Flag for a moderator

Re: Rubbish speeds in Norwich NR5

Do we really have to keep bumping this for a Mod to see???? It's now been 12 days since we were asked to check in for an update!

0 Kudos
Reply
  • 14.38K
  • 640
  • 1.45K
Moderator
Moderator
307 Views
Message 46 of 77
Flag for a moderator

Re: Rubbish speeds in Norwich NR5

Hi All,

 

Apologies for the late response. I've checked on fault F003346711 and I'm afraid the review date is now 28/10/15. There was work carried out that added additional downstream channels to the local node but the traffic is still too congested so more work is needed. 


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply
  • 20
  • 0
  • 0
Stoobydoo2002
Tuning in
297 Views
Message 47 of 77
Flag for a moderator

Re: Rubbish speeds in Norwich NR5

So how would I go about getting credit on the account for the fault? What number do I call? I can't believe I've left it a year to start claiming rebate.  

0 Kudos
Reply
  • 351
  • 3
  • 26
mike_
Fibre optic
258 Views
Message 48 of 77
Flag for a moderator

Re: Rubbish speeds in Norwich NR5

*bump*

 

The people on the phone are trying to avoid giving me another credit for this.

0 Kudos
Reply
  • 351
  • 3
  • 26
mike_
Fibre optic
219 Views
Message 49 of 77
Flag for a moderator

Re: Rubbish speeds in Norwich NR5

*bump*

0 Kudos
Reply
  • 15
  • 0
  • 20
RToTheAze
On our wavelength
216 Views
Message 50 of 77
Flag for a moderator

Re: Rubbish speeds in Norwich NR5

What they don't tell you is that under Ofcom regulation they must offer you a better service without penalty to alleviate the issue. Rinse them for everything you can, including rebate. 

 

  • giving you an estimate of the maximum speed you can get before you buy
  • explaining what may cause your speed to slow down on occasions
  • giving you help and advice on how to improve your speed
  • offering an alternative package (if there is one), without any penalties, if the actual speed is a lot lower than their original estimate.
0 Kudos
Reply