They knowingly sell people this service even though they know these areas need work on, it's disgusting if you ask me, warn people about the problems first instead of selling them contracts by the year and let them figure it out after a month. Why hasn't trading standards been informed about this?
Apologies for the late response. I've checked on fault F003346711 and I'm afraid the review date is now 28/10/15. There was work carried out that added additional downstream channels to the local node but the traffic is still too congested so more work is needed.